Linguistic Services Director

2 weeks ago

Waterloo, Ontario, Canada Sun Life Full time
Job Title: Linguistic Services Director

Reporting to the Assistant Vice-President of Brand and Marketing Services within the Customer Experience Office, the Linguistic Services Director plays a pivotal role in leading a team of over thirty professionals. This position is responsible for supporting all of Sun Life Canada's business sectors and some corporate functions in achieving the company's strategies.

Key Responsibilities:
  • Develop the department's strategic direction to meet the company's translation and francization needs.
  • Set Linguistic Services objectives to support corporate strategies.
  • Plan and manage the department's service budget effectively.
  • Manage external supplier relations and training.
  • Keep abreast of and test technological tools to improve work methods.
  • Manage and supervise a team of six managers and two revisers.
  • Evaluate the performance of direct reports and oversee the entire evaluation process.
  • Manage change and drive continuous improvement in work methods and service delivery.
  • Provide advice to partners when planning major projects.
  • Establish a culture based on clear and inclusive language.
Requirements:
  • At least 5 years of experience managing a translation department and in budgetary and strategic planning.
  • 3 to 5 years of experience in supervising and training staff.
  • Bilingualism (French, English, both oral and written) is required.
  • Knowledge of the translation operational environment and the evolution of the language industry.
  • Good writing skills with proven experience in editing and proofreading French texts.
  • University degree in translation; program/course in administration (an asset).
  • Knowledge of translation tools and workflow management systems.
  • Curiosity about new technologies to increase efficiency and productivity.
  • Capable collaborator that knows how to build strong relationships with various stakeholders.
  • Ability to solve difficult or complex problems with diplomacy and tact.
  • Prioritizes customer relations.
  • Ability to be a positive and resilient leader.
What's in it for you?
  • A collaborative and inclusive culture.
  • An environment of continuous learning and improvement.
  • Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
  • Anchored to our Purpose, our Sustainability Plan has three pillars which represent the areas where we have the greatest opportunity to drive positive impact in society.
  • We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

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