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Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Porter Airlines. As a key member of our airport operations team, you will be responsible for delivering exceptional service to our passengers, ensuring a seamless travel experience from check-in to departure.
Key Responsibilities:
- Provide high-quality customer service to passengers, responding to their needs and resolving any issues in a timely and professional manner.
- Check-in passengers for flights, assigning seats, directing them to their gates, and checking documentation for flights.
- Perform pre-flight check-in procedures, including assigning seats, making gate announcements, and issuing boarding passes.
- Monitor carry-on luggage and aircraft doors, ensuring the safe and efficient boarding of passengers.
- Assist passengers with special needs, such as disabled and wheelchair passengers, and unaccompanied minors.
- Provide assistance to passengers whose baggage is mishandled or damaged, completing reports and handling tracing and recovery processes.
- Respond to passenger enquiries via telephone and email, maintaining constant communication throughout the tracing or repair process.
- Maintain accurate records and update PNR files, reconciling delivery service invoices and processing compensation when required.
Requirements:
- Ability to work on a permanent basis in Canada.
- Experience in a customer service environment, preferably in the airline industry.
- Ability to obtain necessary security clearances.
- Ability to work in a fast-paced environment, multitasking and handling stressful situations.
- Detail-oriented and able to handle difficult situations and customers.
- Dependable attendance record and reliable on-time reporting for work.
- Ability to lift/push/pull up to 50lbs on a regular basis.
- Ability to assist with wheelchair transfers and special service request passengers.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a leading airline and contribute to its success.