Linkin Support Analyst

4 weeks ago

Regina, Saskatchewan, Canada Government of Saskatchewan Full time

About the Role

The Government of Saskatchewan is seeking a highly motivated and innovative Linkin Support Analyst to join our IT Services and Support Branch. As a key member of our team, you will provide first-level business system support to frontline users of the Linkin system.

Key Responsibilities

  • Collaborate with Ministry program areas to troubleshoot applications and programs, working with technology partners as needed.
  • Assist with fixing application defects and planning system enhancements.
  • Use critical thinking to analyze defects and errors, providing business areas with options and recommendations for systems fixes or temporary workarounds.
  • Problem solve, gather requirements, and test system enhancements.
  • Act as a liaison between the business and Information Technology service provider(s) to ensure production systems are running efficiently and effectively.

Requirements

  • Ability to write detailed, accurate, and clear technical material, such as user documentation and project plans.
  • Ability to orally explain technical information to various audiences.
  • Ability to review and interpret operational direction and link it to future operations.
  • Ability to establish testing criteria and execute acceptance testing.
  • Ability to identify, explore, and evaluate options for data, processes, and methodologies.
  • Ability to prioritize and organize workload to meet tight deadlines.
  • Knowledge of commercial software applications.
  • Knowledge of Social Services programs, processes, and procedures (an asset).

What We Offer

  • Dynamic, challenging work for talented individuals.
  • Positive, inclusive work environments.
  • Competitive salary.
  • Comprehensive benefits package.
  • Training and support.
  • Vacation, earned days off, and other types of leave.
  • Advancement opportunities.

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