Taproom Ambassador

We are seeking a highly skilled and enthusiastic Taproom Server & Tour Guide to join our team at The Grizzly Paw Pub and Brewing Co. As a front-line ambassador for our company, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our guests, and promoting our craft beer offerings.

• Customer Service: Greet all customers with a smile and be engaged, handle retail sales, and ensure accurate inventory practices are followed.
• Product Knowledge: Stay up-to-date with all product knowledge and be able to educate customers on our beer and soda offerings.
• Inventory Management: Ensure the retail space is creatively merchandised and well-maintained, and generate internal invoices for brewery sales related to beer, soda, and merchandise.
• Team Support: Provide support for brewery operations when necessary, assist with hospitality functions, and perform daily tasks such as cleaning, stocking, organizing, ordering, and accepting deliveries.
• Responsibility and Safety: Verify age and identification to responsibly serve liquor, and ensure the safety of our guests.
• Training and Development: Provide support and training to colleagues as required, and maintain proper audit track records, follow company policies and procedures.
• Environmental Awareness: Consider the environmental impact of all decisions.

• Must be 18+ years of age.
• 1-2 years' experience in the retail and/or hospitality industry.
• 1-2 years' food and beverage serving experience preferred.
• Hold a valid ProServe certificate as recognized by the AGLC.
• Knowledge of the craft beer industry and a passion for all things beer.
• Cicerone certification a strong asset.
• Strong skills with a variety of software programs required; Microsoft Office, TouchBistro, EKOS, etc.
• Education related to hospitality or a related discipline a strong asset.
• Results-oriented with the ability to be flexible and work well under pressure.
• Excellent interpersonal skills, sales skills, and strong written and verbal communication abilities.
• Must be able to thrive in a fast-paced atmosphere while providing memorable service to our customers.
• Must be comfortable working independently as well as with a team.