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Overnight Shift Manager
1 month ago
Job Summary
We are seeking a highly skilled and experienced Overnight Supervisor to join our team at Marriott International. As an Overnight Supervisor, you will be responsible for ensuring the smooth operation of our hotel during nighttime hours, providing exceptional guest service, and leading a team of staff members.
Key Responsibilities
- Assist staff with expediting problem payments and resolving guest-related issues
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing and activating room keys
- Process all payment types, including room charges, cash, checks, debit, and credit
- Set up accurate accounts for each guest upon check-in, including sharing withs, separate room/tax/incidentals, and comp
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- No supervisory experience required
- License or certification not required
Preferred Qualifications
- Related work experience in a hotel or hospitality setting
Marriott International is an Equal Opportunity Employer
We are committed to diversity and inclusion in the workplace. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
