Overnight Shift Manager
3 weeks ago
Job Summary
As an Overnight Supervisor at Marriott International, you will be responsible for ensuring seamless guest experiences during late-night hours. This role involves expediting problem payments, assisting staff with guest-related issues, and processing all guest check-ins. You will also be responsible for setting up accurate accounts for each guest, anticipating sold-out situations, and coordinating with Housekeeping to track room readiness.
Key Responsibilities
- Assist staff with expediting problem payments and guest-related issues
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys
- Set up accurate accounts for each guest, including separate room, tax, and incidentals
- Anticipate sold-out situations and obtain alternative accommodations when necessary
- Block rooms in the computer and identify designated requirements and requests
- Coordinate with Housekeeping to track room readiness
- Review shift logs and document pertinent information
- Count bank at the beginning and end of shift and balance receipts according to Accounting specifications
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods and lift objects weighing less than or equal to 10 pounds
Preferred Qualifications
- Supervisory experience
- Related work experience in the hospitality industry
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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