Overnight Shift Manager

3 weeks ago


Vancouver, British Columbia, Canada Marriott International Full time

Job Summary

As an Overnight Supervisor at Marriott International, you will be responsible for ensuring seamless guest experiences during late-night hours. This role involves expediting problem payments, assisting staff with guest-related issues, and processing all guest check-ins. You will also be responsible for setting up accurate accounts for each guest, anticipating sold-out situations, and coordinating with Housekeeping to track room readiness.

Key Responsibilities

  • Assist staff with expediting problem payments and guest-related issues
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys
  • Set up accurate accounts for each guest, including separate room, tax, and incidentals
  • Anticipate sold-out situations and obtain alternative accommodations when necessary
  • Block rooms in the computer and identify designated requirements and requests
  • Coordinate with Housekeeping to track room readiness
  • Review shift logs and document pertinent information
  • Count bank at the beginning and end of shift and balance receipts according to Accounting specifications

Requirements

  • High school diploma or equivalent
  • At least 1 year of related work experience
  • No supervisory experience required
  • Ability to stand, sit, or walk for extended periods and lift objects weighing less than or equal to 10 pounds

Preferred Qualifications

  • Supervisory experience
  • Related work experience in the hospitality industry

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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