Vice President of Operations

3 weeks ago

Burnaby, British Columbia, Canada Hub International Insurance Brokers Full time
About the Role

We are seeking a highly skilled and experienced Vice President, Operations, Personal Insurance to lead our team of personal insurance advisors. As a key member of our senior management team, you will play a significant role in driving business growth, improving client experience, and developing talent within our organization.

Key Responsibilities
  • Develop and execute business plans to maximize revenue and profitability in all personal insurance distribution channels.
  • Participate in senior management team meetings to influence business priorities and strategies.
  • Create and execute strategies to drive cross-selling initiatives and improve client retention.
  • Establish and implement short-term and long-term departmental goals, objectives, policies, and operating procedures.
  • Lead and work in collaboration with the VP Sales-Personal Insurance to establish and execute a service model strategy that elevates client experience across personal insurance channels.
  • Partner with HUB's business leaders, key stakeholders, and the learning and development team to execute on strategies for retaining and developing talent.
  • Establish, execute, communicate, and manage client experience strategy.
  • Execute consolidation strategies across HUB's PL teams and business channels.
  • Manage insurer partner relationships, initiatives, changes, and escalations.
Requirements
  • Level 3 General Insurance License
  • Minimum 7 years of front-line sales and service management experience
  • Minimum 3 years of senior leadership experience
  • Experience in contributing to strategic direction and implementing plans/actions to achieve overall revenue, profit, and employee engagement goals
  • Experience collaborating with various business leaders and problem-solving to maximize business performance
  • Motivated to roll up your sleeves in a fast-paced and ever-changing environment
  • Strong communication skills, written and verbal
  • Experience mentoring and developing business leaders
  • Passion for driving excellent client service
  • Excellent business acumen and entrepreneurial spirit
About Us

We are HUB International Insurance Brokers, BC's largest Insurance Broker. We are looking for self-starters with an entrepreneurial mindset who will take ownership of their business. We value innovation, urgency, professionalism, teamwork, integrity, and accountability. If you are passionate about delivering exceptional client service and driving business growth, we want to hear from you.

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