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Retail Store Manager

2 months ago

Cornwall, Canada SPICE HAVEN Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to join our team at SPICE HAVEN. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Staff Supervision
    • Supervise and manage a team of 3-4 staff members, providing guidance and support to ensure they meet their performance goals.
  • Store Operations
    • Oversee the day-to-day operations of the store, including inventory management, merchandising, and visual displays.
    • Ensure the store is well-organized and maintained, meeting SPICE HAVEN's high standards.
  • Sales and Customer Service
    • Develop and implement strategies to drive sales growth and improve customer satisfaction.
    • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales performance, customer feedback, and staff productivity.
    • Analyze data to identify trends and areas for improvement, making recommendations to management.
  • Recruitment and Training
    • Recruit, train, and develop staff members to ensure they have the skills and knowledge required to excel in their roles.
    • Provide ongoing coaching and feedback to staff members to help them achieve their performance goals.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a retail management role
  • Personal Qualities
    • Accurate and detail-oriented
    • Excellent communication and interpersonal skills
    • Efficient and organized
    • Initiative and problem-solving skills
    • Team player with a client-focused approach
Work Environment

As a Retail Store Manager at SPICE HAVEN, you will work in a fast-paced retail environment, interacting with customers, staff, and management on a daily basis. You will be required to work a 35-hour week, with flexibility to work additional hours as needed.