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Food Service Supervisor

2 months ago


Langford, British Columbia, Canada Millstream Dairy Queen Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Millstream Dairy Queen. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Food Preparation and Service: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all food products meet our quality control standards.
  • Staff Management: Train staff in job duties, sanitation, and safety procedures, and provide guidance and support to ensure that they are meeting our high standards.
  • Inventory Management: Estimate ingredient and supply requirements for meal preparation, and maintain accurate records of stock, repairs, sales, and wastage.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, and ensure that all customers receive exceptional service.
  • Reporting and Budgeting: Prepare and submit reports on sales, inventory, and other key performance indicators, and prepare budget and cost estimates for food and supplies.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service management role.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Work Environment

Our fast-paced environment requires a high level of energy and attention to detail. You will be working in a combination of sitting, standing, and walking, and will be required to stand for extended periods. You must be physically demanding and able to work under pressure to meet tight deadlines.

Personal Suitability
  • Client Focus: You must be able to provide exceptional customer service and ensure that all customers receive a positive experience.
  • Efficient Interpersonal Skills: You must be able to communicate effectively with staff, customers, and other stakeholders.
  • Flexibility: You must be able to adapt to changing circumstances and priorities.
  • Team Player: You must be able to work collaboratively with other members of the management team to achieve our goals.
  • Initiative: You must be able to take the initiative to solve problems and improve processes.
  • Dependability: You must be able to rely on yourself to get the job done.