Facilities Operations Manager

Job Title: Facility Manager II

About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally focuses on enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia.

Job Summary

The Facility Manager II is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

Key ResponsibilitiesPortfolio Management

• Manage the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.
• Ensure facility uptime objectives are met and the continued safe and reliable operations of the portfolio of facilities managed.
• Create and implement annual facility management plans.
• Collaborate with relevant stakeholders and oversee the implementation of facility-related programs.
• Oversee maintenance and repair activities and performance of internal Technicians and service providers.
• Ensure all relevant documentations (annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases.
• Collaborate with relevant stakeholders to evaluate capital assets (equipment, etc.) and make recommendations for maintenance, repair, and replacement and inclusion within the capital budget.
• Continuously seek ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Collaborate with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

• Responsible for meeting client obligations.
• Resolve problems and/or conflicts and maintain open communication with the client, including providing regular written and oral reports to ensure satisfaction.
• Recommend solutions and implement appropriate actions for issues.
• Monitor service delivery performance against established metrics/key performance indicators. Identify gaps, develop, and execute corrective action plans to ensure all objectives are met.
• Monitor all service requests to ensure within agreed-upon scope and escalate to senior management, where required.
• Responsible for ensuring compliance to all legislated, corporate, and industry-related requirements and guidelines, including but not limited to environmental, health, and safety, and building standard requirements.

Risk Management, Emergency Preparedness, and Business Continuity Planning and Execution

• Execute emergency preparedness, risk management, disaster recovery, and business continuity plans.
• Collaborate with relevant stakeholders on incident management-related requirements.

Health, Safety, Environment, and Security

• Act as the focal point of contact and collaborate with the Environmental, Health, Safety, and Security Team to ensure ongoing compliance with all health and safety-related legislation and requirements.
• In collaboration with the Environmental, Health, Safety, and Security Team, administer vendor safety-related accreditation, training, and qualification, where required.
• Organize and facilitate health and safety-related meetings with vendors to ensure ongoing safety compliance.
• Monitor and be responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

• Develop and maintain effective relationships with clients. Ensure ongoing client satisfaction.
• Act as the focal point of escalation for issues pertaining to facilities managed.

Budget Development and Management

• Responsible for meeting budget for assigned portfolio.
• Develop and manage budget for portfolio and project expenses. Collaborate with Finance to ensure affordability, budget management, and ongoing profitability.
• Liaise with relevant operations team members and Finance team for reports to monitor expenses.
• Review and approve expenditures.

Project Management

• Develop and execute project plans and related estimated costs and budget for assigned portfolio.
• Oversee project delivery.
• Liaise with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Regulatory Compliance

• Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained.
• Collaborate with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
• Ensure the availability of an adequate inventory of tools and other supplies to operate the facilities.

People Leadership

• Responsible for employee-oriented activities, including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
• Other duties as assigned.

Requirements

• College diploma or equivalent training (RPA, CET).
• 3-5 years or more of facility management work experience.
• Solid facility operations and maintenance management abilities.
• Solid proficiency with facility equipment and building systems.
• Solid service delivery management abilities.
• Solid budget management abilities.
• Developed communication, influence, persuasion, and negotiation skills.
• Solid client relationship management abilities.
• Solid people leadership skills.
• Solid vendor management skills.
• High degree of client service orientation and sense of urgency.
• Solid project management skills.
• Solid emergency preparedness and business continuity planning and execution abilities.
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
• Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset.
• Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable.
• Maintains current knowledge of and demonstrates solid ability to implement facility management services best practices.
• Solid knowledge of current building standards, code, and legislative requirements.

Licenses and/or Professional Accreditation

• Certified Facility Manager through International Facility Management Association (IFMA).
• Certified Property Manager through Institute of Real Estate Management.
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
• Real Property Administrator through Building Owners and Managers Institute (BOMI).

This is a full-time contract position with a salary range of $62,939 – $78,674 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education, and performance related to this role.

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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