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Call Center Agent

2 months ago

Boisbriand, Quebec, Canada Les Rôtisseries St-Hubert Ltée Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at Les Rôtisseries St-Hubert Ltée. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information to ensure customer satisfaction.
  • Order Taking: Take customer orders accurately and efficiently, ensuring that all necessary information is collected.
  • Complaint Resolution: Address customer complaints in a professional and courteous manner, providing solutions and alternatives when necessary.
Requirements
  • Education: No degree, certificate, or diploma is required for this role.
  • Experience: Previous experience in a customer-facing role is an asset, but not required.
Work Environment

As a Call Center Agent, you will work in a fast-paced environment, handling multiple customer interactions simultaneously. You will be required to work under pressure, meet deadlines, and maintain a high level of productivity.

Personal Qualities
  • Punctuality: You must be able to arrive on time and be prepared to work a full shift.
  • Client Focus: You must be able to prioritize customer needs and provide exceptional service.
  • Efficient Interpersonal Skills: You must be able to communicate effectively with customers, colleagues, and management.
  • Excellent Oral Communication: You must be able to communicate clearly and concisely, both verbally and in writing.
  • Reliability: You must be able to maintain a high level of productivity and meet deadlines.
Benefits
  • Hybrid Work Environment: We offer a flexible work environment that combines remote and in-office work.
  • Health Benefits: We offer a comprehensive health benefits package, including dental, disability, and vision care.
  • Financial Benefits: We offer competitive compensation, bonuses, and group insurance benefits.
  • Long-Term Benefits: We offer maternity and parental benefits, as well as a comprehensive retirement savings plan.
  • Other Benefits: We offer free parking, learning and training opportunities, on-site amenities, and a wellness program.