Senior Business Analyst

1 month ago

Toronto, Ontario, Canada Manulife Full time
Job Title: Senior Business Analyst

We are seeking a highly skilled Senior Business Analyst to join our Canadian Segment Technology Team. As a Senior Business Analyst, you will play a key role in leading initiatives that implement and enhance new technologies across Canadian Segment teams, such as Amazon Connect and Salesforce.

Key Responsibilities:
  • Support the implementation of diverse initiatives as a part of a Salesforce agile squad.
  • Work in a customer-centric environment that ensures excellent service delivery for all internal and external clients.
  • Analyze, document user stories & acceptance criteria, investigate, and resolve issues, perform business acceptance testing, and activities to ensure successful delivery of initiatives.
  • Recommend options to help resolve solution and work with business partners to ensure the implemented solutions will meet business expectations.
  • Identify and assess business impacts and risks, tackle issues, provide recommendations on options, and help define end state of desired changes.
Requirements:
  • 5+ years of experience in business analysis, business system analysis, technical analyst roles.
  • Experience working with Salesforce Service Cloud is required.
  • Experience with a Contact Centre or Operations team preferred.
  • Strong problem-solving, organizational, and analytical skills.
  • Able to quickly learn complex concepts, processes, systems, and technologies via self-directed investigation.
What We Offer:
  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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