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About Us
Willis Towers Watson is a global advisory, broking, and solutions company. Our benefit consultants possess extensive expertise in collaborating with organizations across various sectors. We have partnered with clients to create some of the most innovative benefit design strategies currently implemented. Our team integrates knowledge in retirement and investment consulting to assist organizations globally in crafting, managing, and communicating diverse retirement plans.
Position Overview
Key Responsibilities- Professionally address customer inquiries and complaints through phone or email, ensuring appropriate follow-up actions are taken.
- Investigate participant inquiries and plan-related issues.
- Maintain thorough and precise case documentation.
- Collaborate closely with fellow customer service representatives and client contacts.
- Execute special projects as required.
- Engage in proactive communication.
- Contribute to team meetings and training sessions.
- Comprehend and interpret client plan documents and amendments.
- Adhere to established procedures and guidelines.
- Encourage customers through effective questioning to build positive relationships and establish trust.
- Demonstrate problem-solving abilities in a dynamic work environment.
- Exhibit a cooperative and positive demeanor towards customers and colleagues.
- Strive for first-call resolution while identifying and addressing barriers to exceptional service.
- Effectively multitask, prioritize, and manage time.
- Follow assigned schedules during breaks and calls.
- Showcase strong listening, questioning, and call management skills.
- Exceptional communication skills with a strong emphasis on customer service.
- Solid mathematical abilities and proficiency with personal computers.
- Familiarity with defined benefit pension plans.
- 1-2 years of experience in a customer service role.
- Fluency in English and French, both written and spoken.
- Proficient in Microsoft Windows and Microsoft Office Suite (particularly Excel, Word, and Access).
- Meticulous attention to detail.
- Ability to comprehend and follow both oral and written instructions.
- Capability to work effectively within a team setting.
- Must maintain a secure home office environment free from distractions.
- Reliable internet connectivity is essential.
Equal Opportunity Employer
