Technical Support Specialist for Simulation Systems

3 months ago

Montreal, Quebec, Canada CAE Inc Full time

About This Position

Career Path in Technical Support

CAE Inc. is a global leader in the field of Civil Flight Simulator technologies, dedicated to providing exceptional support to our clients worldwide. Our team is focused on delivering top-notch technical assistance for advanced pilot-training devices, ensuring they operate safely and reliably.

As a member of the Civil Aftermarket Support group, your role will be crucial in resolving technical challenges faced by our customers. Your expertise will help us enhance our efficiency in problem resolution and minimize the recurrence of similar issues.

Key Responsibilities:

  • Implement and deliver technical solutions to clients utilizing simulation systems.
  • Assist Customer Experience Leads and clients by diagnosing and resolving technical issues to reduce customer impact.
  • Provide technical insights during conference calls and status updates.
  • Collaborate with external sales representatives, customer service engineers, and Global Engineering to address anomalies effectively.
  • Support Field Service Bulletins and be available for travel to customer locations when necessary.
  • Offer emergency support and filter global hardware issues for potential field clearance activities.
  • Facilitate training sessions for customers.

Qualifications:

To be successful in this role, you should possess:

  • A DEC in electrotechnology or aviation with 2 to 5 years of relevant experience.
  • Proficiency in diagnosing failures using electronic testing equipment and advanced software diagnostic tools.
  • A solid understanding of control systems, including fluid, electromechanical, pneumatic systems, and PLCs.
  • Strong electro-mechanical skills and basic knowledge of simulator systems (e.g., interface, visual, avionics).
  • Excellent organizational and planning abilities, with the capacity to manage multiple projects.
  • Effective communication skills, both verbal and written.
  • The ability to build and maintain a professional network.
  • Bilingual proficiency in French and English.

What We Offer:

  • A flexible work schedule with the option to work from home.
  • Opportunities for travel to various customer sites across 50+ countries.
  • A defined benefits pension plan and group RRSP.
  • Paid leave during the holiday season.
  • The chance to work on diverse projects within a multidisciplinary team.

CAE is an equal-opportunity employer committed to fostering diversity, equity, and inclusion. We actively promote equal opportunity for all applicants, regardless of race, nationality, color, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or any other legally protected characteristics.

  • Technical Support Specialist

    1 month ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This RoleCAE is seeking a highly skilled Technical Support Specialist to join our Civil Aftermarket Support team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers on simulator hardware and software issues.Key ResponsibilitiesProvide technical support to customers on simulator hardware and...

  • Technical Support Specialist

    1 month ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This RoleCAE is seeking a highly skilled Technical Support Specialist to join our Civil Aftermarket Support team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers on simulator hardware and software issues.Key ResponsibilitiesProvide technical support to customers on simulator hardware and...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This Role**Technical Career Track****Hardware Technical Support**CAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support group. As a key member of our team, you will be responsible for addressing technical issues and providing support to our global customers.**Key Responsibilities:*** Expedite and deploy...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This Role**Technical Career Track****Hardware Technical Support**CAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support group. As a key member of our team, you will be responsible for addressing technical issues and providing support to our global customers.**Key Responsibilities:*** Expedite and deploy...

  • Test Specialist

    2 weeks ago

    Montreal, Quebec, Canada CAE Full time

    About This RoleWe are seeking a highly skilled Test Specialist to join our team at CAE. As a Test Specialist, you will be responsible for preparing project engineering test plans, carrying out engineering testing assignments, and ensuring the calibration and integration of the visual system.The Role We Are Offering You:Prepare project engineering test...

  • Deployment Performance System Specialist

    3 days ago

    Montreal, Quebec, Canada CAE Full time

    Role SummaryThe Deployment Performance System Specialist will be responsible for analyzing project requirements and preparing simulator configurations.Key ResponsibilitiesAnalyze project requirements and prepare simulator configurations.Perform SW-HW integration on various systems and aircraft types in parallel.Ensure systems readiness for acceptance.Provide...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This RoleWe are seeking a highly skilled Technical Support Specialist to join our team at CAE Inc. As a key member of our Civil Aftermarket Support group, you will play a critical role in addressing technical issues and providing exceptional support to our global customers.Key ResponsibilitiesExpedite and deploy technical solutions to customers on...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This RoleWe are seeking a highly skilled Technical Support Specialist to join our team at CAE Inc. As a key member of our Civil Aftermarket Support group, you will play a critical role in addressing technical issues and providing exceptional support to our global customers.Key ResponsibilitiesExpedite and deploy technical solutions to customers on...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This Role**Technical Career Track****Hardware Technical Support**CAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support team. As a key member of our team, you will be responsible for providing technical support to our global customers on their state-of-the-art pilot-training devices.**Key Responsibilities:***...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This Role**Technical Career Track****Hardware Technical Support**CAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support team. As a key member of our team, you will be responsible for providing technical support to our global customers on their state-of-the-art pilot-training devices.**Key Responsibilities:***...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This RoleCAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support team. As a key member of our team, you will be responsible for providing technical support to our global customers on their state-of-the-art pilot-training devices.Key ResponsibilitiesExpedite and deploy technical solutions to customers on...

  • Technical Support Specialist

    2 months ago

    Montreal, Quebec, Canada CAE Inc Full time

    About This RoleCAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support team. As a key member of our team, you will be responsible for providing technical support to our global customers on their state-of-the-art pilot-training devices.Key ResponsibilitiesExpedite and deploy technical solutions to customers on...

  • Test Specialist

    2 weeks ago

    Montreal, Quebec, Canada CAE Full time

    About This RoleWe are seeking a highly skilled Test Specialist to join our team at CAE. As a Test Specialist, you will be responsible for preparing project engineering test plans, carrying out engineering testing assignments, and ensuring the calibration and integration of the visual system.The Role We Are Offering You:Prepare project engineering test...

  • Senior Technical Artist

    2 months ago

    Montreal, Quebec, Canada Framestore Full time

    About the Role:At Framestore, we're seeking a highly skilled and experienced Technical Director to join our team as a Crowd Simulation Specialist. As a key member of our crowd simulation team, you will be responsible for creating the motion of crowds, including animating and simulating tens of thousands of characters for high-end visual effects films.Key...

  • Senior Technical Artist

    2 months ago

    Montreal, Quebec, Canada Framestore Full time

    About the Role:At Framestore, we're seeking a highly skilled and experienced Technical Director to join our team as a Crowd Simulation Specialist. As a key member of our crowd simulation team, you will be responsible for creating the motion of crowds, including animating and simulating tens of thousands of characters for high-end visual effects films.Key...

  • Technical Director of Crowd Simulation

    2 weeks ago

    Montreal, Quebec, Canada Framestore Full time

    About the Role:Framestore is seeking a highly skilled Technical Director of Crowd Simulation to join our team. As a key member of our visual effects department, you will be responsible for creating realistic crowd simulations for high-end film and television productions.Key Responsibilities:Develop and implement crowd simulation techniques using Houdini and...

  • Electronics Technician

    2 weeks ago

    Montreal, Quebec, Canada CAE Full time

    Role and ResponsibilitiesThis position is exclusively open to students in the process of obtaining an academic degree.As an electronics, avionics, or electromechanical technician, you will have the opportunity to join a team that performs quality testing, troubleshooting, and installation of our flight simulators.You will specialize in flight controls and...

  • Technical Lead

    3 weeks ago

    Montreal, Quebec, Canada Framestore Full time

    Crowd Technical DirectorAt Framestore, we're pushing the boundaries of visual effects in cinema. As a Crowd Technical Director, you'll be responsible for creating the motion of crowds, including animating and simulating tens of thousands of characters for high-end visual effects films.Key Responsibilities:Utilize crowd software to deliver high-quality...

  • Technical Lead

    4 weeks ago

    Montreal, Quebec, Canada Framestore Full time

    Crowd Technical DirectorAt Framestore, we're pushing the boundaries of visual effects in cinema. As a Crowd Technical Director, you'll be responsible for creating the motion of crowds, including animating and simulating tens of thousands of characters for high-end visual effects films.Key Responsibilities:Utilize crowd software to deliver high-quality...

  • Crowd Simulation Specialist

    3 weeks ago

    Montreal, Quebec, Canada Framestore Full time

    About the RoleWe are seeking a highly skilled Crowd Simulation Specialist to join our team at Framestore. As a key member of our visual effects team, you will be responsible for creating realistic crowd simulations for high-end film and television productions.Key ResponsibilitiesDevelop and implement crowd simulation techniques using Houdini and other...