Bilingual Learning Specialist
2 months ago
We are seeking a highly skilled and experienced Learning & Development Consultant to join our team at The Institute for Performance and Learning. As a key member of our organization, you will be responsible for designing, developing, and facilitating training programs that enhance team member performance and engagement.
Key Responsibilities:- Training Design & Development: Create and maintain engaging training materials (in-person, virtual, and eLearning) tailored to meet the needs of different learning audiences. Ensure all content aligns with business objectives and adult learning principles.
- Program Facilitation: Deliver comprehensive training programs for new and existing Customer Service team members, fostering an interactive and supportive learning environment.
- Collaboration: Work closely with cross-functional teams and subject matter experts to ensure training content is accurate and relevant. Manage project timelines and resources effectively.
- Continuous Improvement: Gather and analyze feedback to refine and improve training content and delivery. Stay updated on industry trends to integrate innovative ideas into training programs.
- Must be fluent (written & verbal) in both English & French.
- Post-secondary degree or diploma in business, adult learning/education, organizational development, or instructional design is an asset (or equivalent experience will be considered).
- 5+ years corporate facilitation experience in both classroom and virtual environments.
- Strong understanding of adult learning principles and instructional design.
- Experienced in performance management and coaching for improvement.
- Ability to manage multiple projects and collaborate with diverse stakeholder groups.
- Demonstrated experience with content development, delivery, maintenance, and learning program stabilization.
- Experienced in eLearning technology tools and demonstrated ability to learn and apply new tools and innovation.
- Demonstrated project management experience and evidence of successfully leading training projects.
- Proven ability to produce results in a fast-paced environment.
- Occasional travel may be required.
- Hybrid work model.
- Medical, dental, vision and prescription drug coverage.
- Paid time off (PTO) and up to 12 company holidays per year.
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program.
- Employee discounts, team member perks and more
We are an equal opportunity workplace and welcome applications from diverse candidates. We are committed to creating a culture where everyone feels valued, respected, and empowered to contribute their best work. If you are passionate about learning and development, and have a strong desire to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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