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Service Design Specialist Level 1 Position
2 months ago
{"h3": "Service Design Specialist Level 1 Opportunity", "p": "At Capleo Global, we are seeking a talented Service Design Specialist Level 1 to contribute to our innovative projects and help shape the future of digital public services. As a key member of our team, you will be responsible for leading multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services with our citizen-focused, evidence-based approach for web and service design.", "ul": [{"li": "Create a digital service strategy and a plan to deliver on the strategy to digitally modernize the WorkBC Program from the \"as-is\" structure to the \"to-be\" state."}, {"li": "Address the Ministry\u2019s executive, including ADMs and Executive Directors, as a compelling and persuasive presenter."}, {"li": "Provide mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials."}, {"li": "Demonstrate a superior level of experience, knowledge, and skills in all five Service Design areas of User Design Research, Information Architecture, Content Development, Prototyping, and Strategic Planning."}], "h3": "Background", "p": "ELMSD is responsible for the Province\u2019s WorkBC employment services program. The program\u2019s mandate is to provide high-quality employment services and supports needed to meet the future demands of a skilled workforce and fill millions of jobs over the next decade. These services include support for Indigenous people, women, people of color, people with disabilities, and other underrepresented groups to participate in the labor market and help fill labor market needs.", "ul": [{"li": "Lead multi-discipline teams in business transformation initiatives to align Ministry-specific programs and services with our citizen-focused, evidence-based approach for web and service design."}, {"li": "Create a digital service strategy and a plan to deliver on the strategy to digitally modernize the WorkBC Program from the \"as-is\" structure to the \"to-be\" state."}, {"li": "Address the Ministry\u2019s executive, including ADMs and Executive Directors, as a compelling and persuasive presenter."}, {"li": "Provide mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials."}], "h3": "Required Skills and Experience", "ul": [{"li": "Leads multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services to ensure the web is best utilized as a platform for service delivery using our citizen-focused, evidence-based approach for web and service design."}, {"li": "Creates the service strategy and a plan to deliver on the strategy to transform a program from the \"as-is\" structure to the \"to-be\" structure."}, {"li": "Addresses the organization\u2019s executive, including ADMs and Executive Directors, as a compelling and persuasive presenter."}, {"li": "Provides advice, recommendations, and options; effectively communicates and obtains buy-in of a service strategy and user experience approaches with executives and senior management."}, {"li": "Demonstrates a minimum of 10 years of experience, knowledge, and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping, and Strategic Planning."}], "h3": "Additional Skills and Experience", "ul": [{"li": "Ability to be the primary liaison with senior managers of the WorkBC program."}, {"li": "Demonstrated knowledge and experience in applying gamification service design frameworks."}, {"li": "A minimum of five years of experience in the last ten years delivering public sector service design projects, of which three years must include citizen-facing digital products."}]
