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Residential Property Management Assistant
3 months ago
Objective:
The Assistant Manager for Residential Properties, under the guidance of a Senior Property Manager, Regional Manager, or Director of Operations, will oversee a collection of residential units. The role is focused on ensuring operations are conducted efficiently while delivering exceptional customer service to both residents and property owners. Adherence to safety standards and high-quality service is paramount.
Key Responsibilities:
- Team Collaboration:
Actively participates in achieving team goals, sharing responsibility for projects, and fostering a collaborative decision-making environment. Embraces diversity and addresses conflicts constructively. - Staff Management:
Supervise and lead administrative and operational personnel within the assigned properties, ensuring effective performance management. - Customer Relations:
Uphold the highest standards of service for residents and owners, ensuring prompt communication regarding any concerns. Manage resident activities to foster respect and goodwill, with a focus on retention and effective resolution of complaints. - Administrative Duties:
Oversee timely rent collection processes, ensuring compliance with relevant regulations. Handle invoicing and review rental applications, maintaining accurate management reports and preparing annual budgets. - Property Maintenance:
Ensure compliance with property management standards, including safety regulations and emergency protocols. Conduct inspections, coordinate maintenance work, and manage service contracts effectively. - Leadership:
Act as a supportive leader within the Residential Property Management Team, proposing enhancements to management processes.
Scope of Work:
Report directly to the Senior Property Manager or Regional Manager, collaborating closely with other property management professionals.
Qualifications:
- Education:
Minimum of a High School diploma; preference for a College Degree or Industry Designation. Proficiency in English and basic mathematical skills are essential. - Experience:
A minimum of two years in residential property management or a related field is required.
Skills:
Demonstrated values of honesty, integrity, respect, and trust. Strong leadership, communication, and organizational skills are crucial, along with a customer-focused mindset and the ability to manage stress effectively.
Special Requirements:
A valid driver’s license is necessary, along with the flexibility to be on call and work outside of regular hours.
