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Business Operations Manager
3 months ago
With a rich history spanning over 115 years, EMCO Corporation stands as a premier national wholesale distributor of plumbing, HVAC, waterworks, and industrial products tailored for the construction sector. Our commitment lies in delivering high-quality and innovative products that bolster residential, commercial, and infrastructure projects across Canada.
At EMCO Corporation, we prioritize sustainable solutions for our customers and the communities we serve. Our dedicated and enthusiastic team members are pivotal to our success. We empower our employees to take ownership and drive change within our organization by fostering innovation and excellence in customer service.
We provide a vibrant, fast-paced, and collaborative work environment. Our team operates on shared core values, supporting each other's growth and development. As a member of our team, you will have the chance to enhance your skills through continuous training, embrace innovation, and collaborate with passionate colleagues from diverse backgrounds. We are a group of motivated individuals committed to meeting and exceeding the expectations of our customers.
Position OverviewAs the Business Operations Manager, you will spearhead and oversee all operational activities at the Profit Centre. Your primary responsibility will be to drive business growth while ensuring sustained profitability.
Key Responsibilities:
- Achieve sales, gross profit, and profit-sharing objectives through the recruitment, development, training, coaching, evaluation, and management of the Profit Centre Team.
- Identify potential customer accounts, set sales targets for those accounts, and hold the sales team accountable for meeting those targets.
- Analyze financial reports and data; devise and implement strategies to enhance sales and margins, boost productivity, and manage assets and expenses effectively.
- Build community relationships to gain insights into the marketplace, expand market share, and identify new opportunities.
- Ensure the Profit Centre consistently meets or surpasses customer service expectations.
- Take charge of all marketing initiatives and purchasing agreements.
- Adhere to all safety regulations at customer locations and within the Profit Centre.
- Safeguard and maintain all Profit Centre assets, including buildings, vehicles, equipment, inventory, and receivables.
- Perform additional tasks as directed by the Regional Manager or President.
- Post-secondary education in a relevant field.
- A minimum of 3 years of experience in wholesale distribution.
- At least 2 years in a managerial or leadership capacity.
- Valid driver's license with a clean driving record.
- Proficient in Microsoft Office applications.
- Strong work ethic and high integrity standards.
- Driven by success with a robust entrepreneurial mindset.
- Excellent interpersonal skills with the ability to make sound business decisions.
- Ability to foster a positive team environment, motivating all team members to excel and achieve high levels of customer and teammate satisfaction.
- Strong commitment to operational excellence.
- Understanding of purchasing and inventory management processes.
- Ability to learn and utilize the software systems used for order processing.
- Capability to operate material handling equipment.
- Experience or knowledge of plumbing and building products sold at the Profit Centre.
- Familiarity with the construction industry.
- Experience with Trend and Eclipse software.
EMCO Corporation is among Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer numerous opportunities for career growth and development, along with a culture that supports you at every step.
We provide:
- Exceptional mentorship and on-the-job training.
- Growth potential with competitive salary, benefits, and profit-sharing options.
- A career with a stable company that upholds strong core values.
- Participation in our pension plan with employer contributions.
- Work-life balance and flexible scheduling.
EMCO is an equal opportunity employer, dedicated to fostering a workplace free from discrimination, harassment, and barriers, allowing all employees to contribute to their fullest potential. We are committed to diversity, equity, and inclusion in our workforce. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who can contribute to the diversification of ideas.
