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Housekeeping Manager
2 months ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Radisson Blu Toronto Downtown. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.
Key Responsibilities- Establish and implement operational procedures for the housekeeping department to ensure efficient and effective service delivery.
- Select and purchase equipment and supplies to maintain a high level of cleanliness and comfort for our guests.
- Plan and coordinate activities of housekeeping supervisors and crews to ensure seamless service delivery.
- Coordinate inspections of assigned areas to ensure compliance with hotel standards.
- Supervise staff to ensure they are meeting the highest standards of cleanliness and customer service.
- Coordinate contract services to ensure timely and effective delivery of services.
- Ensure that safety standards and departmental policies are met to maintain a safe and healthy work environment.
- Maintain financial records to ensure accurate budgeting and forecasting.
- Prepare budgets and payrolls to ensure timely and accurate payment of staff.
- Coordinate maintenance and repair services to ensure timely and effective resolution of issues.
- Conduct performance evaluations and appraisals to ensure staff are meeting their performance goals.
- Maintain inventory of supplies, equipment, and uniforms to ensure efficient and effective service delivery.
- Supervise in-house laundry services to ensure timely and effective delivery of clean linens.
- Coordinate dry cleaning and valet services to ensure timely and effective delivery of services.
- Ensure that local health and sanitation regulations are carried out to maintain a safe and healthy work environment.
- Hire and dismiss staff to ensure the right people are in the right roles.
- Respond to complaints of guests to ensure timely and effective resolution of issues.
- 2 years to less than 3 years of experience in a similar role.
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years in hospitality administration/management or a related field.
- First Aid Certificate, CPR Certificate, and Workplace Hazardous Materials Information System (WHMIS) Certificate.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with tight deadlines.
- Ability to work in a combination of sitting, standing, and walking.
- Ability to stand for extended periods.
- Ability to handle a large workload.
- Health benefits, including dental plan, health care plan, paramedical services coverage, and vision care benefits.
- Financial benefits, including bonus, group insurance benefits, life insurance, and Registered Retirement Savings Plan (RRSP).
- Long-term benefits, including long-term care insurance and maternity and parental benefits.
- Other benefits, including free parking, learning/training paid by employer, on-site amenities, paid time off, team building opportunities, travel insurance, and wellness program.
