Office Services Supervisor
2 months ago
As the Office Services Supervisor at CSA Group, you will be responsible for overseeing the day-to-day operations of the office, including facility events and supplies, security, vendor management, cafeteria management, and mail room activities. Your duties will include facility management, troubleshooting, and restoring outages.
Key Responsibilities- Plan and coordinate day-to-day operations of CSA-approved contractors, including security teams, cafeteria vendors, office moves, meeting room bookings, and special meetings.
- Supervise staff responsible for installing, inspecting, repairing, and maintaining building systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management.
- Work with the Facility Manager and Operations Manager(s) to manage costs for all expenditures within the facilities operating budget.
- Manage security and contractor HSSE processes.
- Track facilities service requests and ensure completion within established timelines and quality standards.
- Schedule and ensure completion of preventative maintenance activities.
- Oversee the day-to-day operations and staff of the Mail Room.
- Support the implementation of Health, Safety, Security, and Environmental initiatives.
- Train team members on policies and procedures, including safety.
- Provide administrative and staff support services to the organization.
- May serve as an administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities, and operations.
- Conduct performance reviews with supervised staff.
- Initiate the Purchase Requisition/Purchase Orders process using IT Systems.
- Participate in building emergencies and provide training to key individuals.
- Responsible for facilities purchasing credit card.
- Calculate and provide facilities accrual information to finance.
- Initial point of contact for work ticket system and facilities requests. Prioritize, triage, and assign work as required.
- Participate in external and internal audits by providing necessary information and clarifications, explaining procedures, developing compliance plans, seeking approval, and acting on recommendations.
- Investigate hazards, near misses, and incidents in the HSSE System to ensure that appropriate investigations are conducted and corrective and/or preventive actions are completed.
- Ensure that employee activities and work practices are carried out in a safe manner and without harm to the environment.
- Facilitate and ensure meeting room requests are complete as required.
- Coordinate workspace and environment for employees, including onboarding, exits, and moves.
- Provide support for troubleshooting and restoration of services to the facility when outages occur.
- University or College Diploma is an asset.
- 3-5 years related experience.
- Previous related work experience in facilities, including project planning, working experience, and knowledge of HVAC, electrical, plumbing, and building codes and electrical equipment.
- Management/supervisory responsibility.
- High level of confidentiality and diplomacy.
- Computer proficiency (Microsoft Office Suite and keyboarding skills).
- Planning and problem-solving skills to handle priority setting and organization.
- Ability to communicate at all levels and work collaboratively with outside contractors and other CSA Group employees.
- Must hold a valid driver's license.
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