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Customer Service Director

2 months ago

Elliot Lake, Canada Goodwill of Central and Northern Arizona Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to lead our sales floor team at Goodwill of Central and Northern Arizona. As a key member of our retail operations team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Develop and implement sales strategies to achieve daily, monthly, and quarterly sales goals.
  • Lead and motivate a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets.
  • Conduct regular inventory audits and ensure accurate reporting.
  • Manage daily paperwork and reconcile all transactions.
  • Ensure a clean and well-maintained store environment that reflects the Goodwill brand.
  • Collaborate with store leadership to establish clear company vision and ensure team member engagement.
  • Perform other related duties as assigned.
Requirements
  • High School Diploma or equivalent work experience.
  • One year of work experience in retail management, preferred.
  • One year of customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
What We Offer
  • Comprehensive Total Rewards package, including medical, dental, vision, and 401(k) plans.
  • Employer-funded Health Reimbursement Account (HRA).
  • Paid Time Off, Sick, and Vacation.
  • Paid Holidays.