Food and Beverage Supervisor
2 months ago
Job Title: Front of House Supervisor
Job Summary:
We are seeking a highly skilled and experienced Front of House Supervisor to join our team at WhiteWater Ski Resort. As a key member of our Food and Beverage department, you will be responsible for leading our team in providing exceptional culinary resort experiences for our guests.
Key Responsibilities:
- Lead the Front of House team in providing outstanding service to our guests
- Ensure consistent and timely service, while controlling costs and championing sustainability initiatives
- Recruit, schedule, and supervise front of house staff
- Oversee food service, manage inventory, and maintain high-quality standards
- Resolve customer complaints and internal conflicts
- Communicate effectively with the customer, staff, and management team
- Ensure compliance with health and safety regulations
- Manage department Key Performance Indicators (KPIs) to achieve organizational goals
- Provide a positive, memorable, and outstanding guest experience
Requirements:
- Previous leadership/supervisor/management experience in the food and beverage sector
- Familiarity with Google Workplace is an asset
- Excellent team player, time management, customer service, and communication skills
- Computer and cash handling experience
- Ability to work weekends, holidays, and travel to the mountain as required
Education:
- Tourism, Hospitality, or Business Certificate an asset
- Food & Beverage Serving it Right
- Food Safe Level 1
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