Chief Operating Officer

5 days ago


West Vancouver, British Columbia, Canada Hollyburn Country Club Full time
About Us

Hollyburn Country Club is a private, family club that offers its members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

Our Values
  • Community – We foster strong connections and a sense of belonging among our members.
  • Respect – We uphold a culture of courtesy and mutual respect, ensuring a positive experience for all.
  • Hospitality – We deliver exceptional service in everything we do, making our members feel valued and appreciated.
  • Evolve – We embrace change and strive for continuous improvement, staying ahead of the curve in our industry.
  • Magic – We create memorable experiences that go above and beyond, making our members feel special and delighted.
Position Summary

We are seeking a full-time Chief Operating Officer to join our team. The Chief Operating Officer reports to the GM/CEO and is responsible for managing the effective operations of the Club, overseeing all technical and operational areas to ensure efficient day-to-day operations and the highest level of service to members. The role oversees an annual operating budget of $5.4 million and a capital budget of $1.5 million, ensuring fiscal responsibility and strategic financial planning.

Key ResponsibilitiesFacility Management
  • Responsible for daily operations, including facility, groundskeeping, housekeeping, shipping & receiving, engineering, member services & security, and sign shop.
  • Participate in ongoing facility, grounds, and equipment inspections to ensure that preventative maintenance, cleanliness, safety, and other standards are consistently attained.
Finance
  • Responsible for the overall financial performance of the Operations department.
  • Monitor monthly and yearly operating and capital budgets, short and long-term financial goals, cost controls, operating standards, and strategies to ensure fiscal health and operating efficiency.
  • Audit and approve bi-weekly payroll.
Operational Management
  • Accountable for procurement, asset management, and capital planning, ensuring efficient use of resources and strategic investment in assets.
  • Plan, manage, and approve staffing and scheduling procedures, the long-range staffing needs of the department, and monitor actual labor hours and cost.
  • Ensure all Federal, Provincial, and municipal laws and acts are consistently adhered to, including the Workers Compensation Act, Safety Standards Act, Health Act, and municipal bylaws.
Leadership & Staffing
  • Responsible for the selection, recruitment, compensation, direction, and management of the staff within Operations.
  • Comply with established Club hiring procedures, ensuring that all new and existing employees receive adequate training and orientation.
  • Mentor, train, coach, and monitor staff to consistently meet and exceed the Club's excellence service standards and goals.
  • Effectively manage stakeholder relationships and regularly present strategic updates and reports to the Board of Directors.
Customer Service
  • Ensure members and guests receive courteous, prompt, and professional attention to their needs.
  • Utilize feedback to improve departmental operations and member satisfaction.


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