Hotel Operations Manager

3 weeks ago


Port Hope Simpson, Canada Alexis Hotel Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Alexis Hotel. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure efficient operations
  • Establish work schedules and procedures to maintain high standards of service
  • Prepare and submit reports to management on guest feedback and operational performance
  • Resolve work problems and provide technical advice to improve productivity and product quality
  • Assist guests with special needs and provide personalized service
  • Co-ordinate, assign and review work to ensure tasks are completed efficiently
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment and machinery to ensure business continuity
  • Requisition materials and supplies to maintain inventory levels
Requirements:
  • 1-2 years of experience in a supervisory role in a hotel or resort setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to maintain high standards of service
  • Flexibility and ability to adapt to changing situations
  • High school diploma or equivalent required
Working Conditions:
  • Standing for extended periods
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
Language:
  • English
Work Schedule:
  • 35 hours per week


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