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Customer Support Operations Supervisor
3 months ago
Cellcom Communications is a prominent provider in the telecommunications sector, specializing in delivering exceptional customer service and innovative solutions to our clientele.
We are currently seeking a Customer Support Operations Supervisor to enhance our Customer Care team.
The Customer Support Operations Supervisor will play a crucial role in overseeing the efficient operation of our customer service processes, ensuring that our team meets performance benchmarks while delivering high-quality service.
Key Responsibilities:
- Guide and mentor the Customer Care team, ensuring they are well-informed about their roles and responsibilities.
- Monitor team performance against established metrics, providing feedback and support to drive improvements.
- Ensure compliance with industry standards and best practices in customer service.
- Facilitate the daily workflow of the Customer Care department, assigning tasks and managing priorities.
- Evaluate the quality of customer interactions and implement strategies for enhancement.
- Promote a culture of safety and well-being within the team.
- Perform additional duties as assigned by management.
Qualifications:
- 1-2 years of experience in a supervisory role within a customer service environment.
- Experience in a fast-paced telecommunications or service-oriented setting.
Cellcom Communications is dedicated to fostering a diverse and inclusive workplace that values the contributions of all employees.
