Senior Advisor, Business Process Management

6 days ago

Burlington, Canada Disability Solutions Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:
  • 8 - 10 years of relevant experience in business process management, with the ability to apply industry frameworks and techniques.
  • Proven track record of leading and delivering large-scale process improvement initiatives.
  • Ability to cultivate strong relationships to influence, support, and drive change.
  • Excellent problem-solving skills.
  • Track record of being able to deliver results with multiple project simultaneously and meet deadlines.
  • Ability to develop a deep understanding of the business and make sound decisions in a time sensitive and thoughtful manner.
  • Exceptional communicator, pragmatic and results-driven with a proven ability to prioritize and handle difficult conversations.
  • Ability to work independently and as part of a team.
  • Demonstrated flexibility in dealing with change and adversity in a fast-paced environment.
  • Six Sigma Black Belt certification preferred.


Impact You'll Make:

Reporting to the Senior Director of the TU Canada Enterprise Project Management Office (ePMO), the Senior Advisor, Business Process Management is responsible for leading and optimizing business processes across TU Canada. This role involves collaborating with various departments to implement process improvements, enhance efficiency and drive continuous improvement initiatives.
  • Collaborate with senior stakeholders across TU Canada to identify and prioritize business process improvement opportunities.
  • Engage and lead cross-functional teams to conduct end to end process reviews.
  • Identify, design, document and implement process improvements to enhance operational efficiency and effectiveness.
  • Lead change management and communications involving people, process and technology, to support the successful implementation of business process changes.
  • Develop and monitor key performance indicators (KPIs) to assess the effectiveness of business processes.
  • Build and distribute monthly reporting to stakeholders.
  • Create tools and training to promote best practices in process management.
  • Drive continuous improvement by identifying trends and variations in processes and implementing corrective actions.
  • Ensure compliance with all relevant regulatory standards and guidelines.


This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:
Sr Advisor, Business Processes

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