Community Specialist | Woodgrove Nanaimo

1 day ago

Nanaimo, Canada Disability Solutions Full time
Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job

  1. Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
  2. Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
  3. Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
  4. Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  5. Attend, support, and/or host local and regional Community events.
  6. Execute the product seeding strategy through community partners and Ambassadors.
  7. Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  8. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.


Job Requirements

Eligibility

  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods


Schedule/Availability

  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees


Experience

  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building


Job Assets (i.e., nice to have; not required)

  • Education: High school diploma/GED/equivalent, or above
  • Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities


What We Look For

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community
  • Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
  • Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
  • Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others


Work Context (e.g., environment, interactions, physical)

  • Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
  • Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
  • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices


In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and your specific request.

Compensation & Benefits Package

Base Pay Range: $19.75- $22.73/hour, subject to minimum wage in the location

Target Bonus: $3.00/hour

Total Target Base Pay Range: $22.75- $25.73/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)


Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Qui nous sommes

lululemon est une entreprise innovante de vêtements performants pour le yoga, la course à pied, l'entraînement et d'autres activités sportives. En établissant des standards élevés en matière de tissus techniques et de design fonctionnel, nous créons des produits et des expériences qui aident les gens à bouger, à croître, à tisser des liens et à se sentir bien. Nous devons notre succès à nos produits innovants, à l'importance que nous accordons à nos magasins, à notre engagement envers notre personnel et aux connexions incroyables que nous établissons dans chaque communauté où nous nous trouvons. En tant qu'entreprise, nous nous efforçons de créer un changement positif pour construire un avenir sain et prospère. Cela consiste notamment à créer un environnement équitable, inclusif et axé sur la croissance pour notre personnel.

Résumé du poste

Le ou la spécialiste de la communauté est responsable de l'exécution de la stratégie communautaire du magasin, qui comprend l'interaction avec la communauté par l'intermédiaire de création de relations, d'événements et d'autres activités, ainsi que le soutien de marketing d'influence lululemon et la participation aux activités de studios locaux. Il ou elle crée et entretient des relations clés avec des ambassadeurs lululemon locaux et d'autres partenaires communautaires pertinents et influents ayant une valeur synergique. Le ou la spécialiste de la communauté fournit également une expérience-invité (c.-à-d. expérience-client) de classe mondiale quand il ou elle doit travailler sur le plancher du magasin tout en incorporant sa perspective communautaire à la relation avec les invités.

Principales responsabilités liées au poste

  1. Collabore avec l'équipe de gestion du magasin pour donner vie à la stratégie communautaire (par l'intermédiaire des piliers des fondations communautaires) et l'expérience-invité.
  2. Gère et entretient des relations clés (p. ex. avec des ambassadeurs, des membres du programme Sweat Collective, des propriétaires de studio ou des studios partenaires lululemon Studio) pour augmenter l'acquisition d'invités et la fidélisation.
  3. Interagit avec la communauté locale pour découvrir de futurs ambassadeurs ou partenaires et améliorer la réputation du magasin à titre de hub communautaire.
  4. Communique avec les invités sur le plancher pour évaluer leurs besoins uniques, offre de l'éducation technique sur les produits et intègre les programmes multiplateformes à une expérience-invité harmonieuse du début à la fin.
  5. Participe à des événements communautaires locaux et régionaux, les soutient et/ou en organise.
  6. Exécute la stratégie de marketing d'influence par l'intermédiaire des partenaires et ambassadeurs communautaires.
  7. Ãvalue les données et indicateurs commerciaux relatifs à la communauté pour trouver et donner des informations ou des recommandations à l'équipe de gestion du magasin en lien avec les événements, les projets ou les initiatives communautaires.
  8. Favorise un environnement d'équipe respectueux et inclusif en accueillant et en célébrant les différences afin de garantir une expérience favorable, productive et amusante pour tous les membres de l'équipe.


Exigences du poste

Admissibilité

  • Doit être légalement autorisé(e) à travailler dans le pays dans lequel le magasin est situé.
  • Doit avoir la capacité de se rendre au magasin assigné en utilisant des moyens de transport fiables.


Horaire et disponibilité

  • L'horaire de travail peut varier en fonction des besoins du magasin.
  • Les quarts de travail ont normalement lieu les matins, les après-midi, les soirs, les fins de semaine et les jours fériés.
  • De plus, pendant les périodes achalandées, les événements spéciaux ou d'autres circonstances, l'horaire de certains employés peut inclure des petits matins ou des soirées tardives/des nuits complètes.


Expérience

  • Un an d'expérience cumulative en service à la clientèle ou en engagement client, en marketing local, en engagement de la marque ou en développement communautaire.


Atouts pour l'emploi (c.-à-d. souhaitable, mais pas obligatoire).

  • Ãducation : diplôme d'études secondaires, formation générale, ou équivalent ou éducation supérieure.
  • Expérience (pas nécessairement liée à la responsabilité essentielle d'un rôle) : création ou entretien de relations avec des clients, des groupes ou des partenaires; motivation des membres d'équipe pour atteindre des objectifs ou effectuer des activités.


Nos besoins

  • Inclusion et diversité : crée/soutient un environnement inclusif qui valorise/célèbre les différences.
  • Intégrité : se comporte de manière honnête, équitable et éthique.
  • Relations et partenariats : est capable de former des relations professionnelles avec des membres d'équipe et des invités; développe des partenariats dans l'ensemble de l'entreprise et de la communauté.
  • Planification et organisation : planifie et organise le travail d'une façon claire et efficace pour garantir qu'il soit terminé conformément aux priorités.
  • Collaboration et travail d'équipe : travaille de manière productive avec les autres et les soutient pour atteindre des objectifs communs; recherche la création de liens, des partenariats et des points de vue divers.
  • Esprit d'apprentissage : fait preuve de curiosité, d'ouverture à la rétroaction et vise l'apprentissage de nouvelles compétences ainsi que leur amélioration pour croître et évoluer continuellement.
  • Autoleadership : prend la responsabilité de ses propres actions; motive les autres à adhérer aux objectifs et aux initiatives, et à les soutenir.
  • Communication interactive : transmet l'information efficacement et comprend l'information partagée tout en interagissant avec d'autres personnes.


Contexte professionnel (p. ex. environnement, interactions, physique)

  • Le ou la titulaire peut travailler dans plusieurs endroits et environnements, comme un magasin avec des lumières vives et de la musique forte, ainsi que dans des emplacements partout dans la communauté.
  • Le ou la titulaire doit former de nouvelles relations, consolider les partenariats communautaires et participer à des événements liés au conditionnement physique ou au mouvement.
  • Le travail du ou de la titulaire se fait en équipe, mais également de façon indépendante et parfois avec un ordinateur ou d'autres appareils techniques.


Conformément à notre mission, n'hésitez pas à nous contacter à l'adresse accommodations@lululemon.com si vous avez des questions sur la manière dont vos compétences uniques peuvent correspondre aux exigences de ce poste, avec ou sans accommodement raisonnable. Dans votre courriel, indiquez le titre du poste, le lieu du poste et la nature exacte de votre demande.

Rémunération et avantages sociaux

Plage salariale de base: 19,75 $ à 22,73 $/heure, assujetti au salaire minimum du lieu

Prime cible: 3,00 $/heure

Plage salariale de base totale: 22,75 $ à 25,73 $/heure

Les offres de rémunération de lululemon sont axées sur une philosophie de paie selon le rendement qui récompense le rendement exceptionnel individuel et des équipes. La rémunération de base est fondée sur l'emplacement du marché et peut varier selon les connaissances, les compétences, l'expérience et l'équité interne liées au poste. Dans le cadre de notre offre, les employés permanents à ce poste peuvent être admissibles à notre programme de primes annuelles concurrentielles, en fonction des exigences d'admissibilité du programme.

Chez lululemon, notre priorité est d'investir dans nos collaborateurs trices. Nous croyons que lorsque la vie va bien, le travail va bien. Nous nous efforçons de devenir l'entreprise qui attire les leaders inclusifs en leur offrant la possibilité de se perfectionner et de favoriser le bien-être de tous. Afin d'exprimer notre reconnaissance à nos équipes pour leur rendement et leur engagement, nos offres de primes totales incluent également des éléments de soutien du développement professionnel, du bien-être et de la croissance personnelle:

  • régimes étendus de prestations de soins médicaux, dentaires et de santé mentale;
  • congés payés;
  • cotisations de l'entreprise aux régimes d'épargne et de retraite;
  • généreuses remises pour les employés;
  • des cours de conditionnement physique et de yoga;
  • un programme « jeunes parents » hors pair;
  • riche catalogue d'offres de cours de développement;
  • réseaux de personnes, programmes de mentorat et série de leadership (entre autres).


Remarque: les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences d'admissibilité. L'entreprise se réserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans préavis.

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