Unlock Customer Success

5 days ago


Vancouver, British Columbia, Canada 33 Lock Inc. Full time

At 33 Lock Inc., we're dedicated to delivering exceptional customer experiences. As a key member of our team, the Customer Success Manager plays a vital role in ensuring our customers achieve their goals with our innovative smart lock solutions.

The ideal candidate will have a proven track record in customer success, account management, or a similar field, with a strong understanding of customer experience strategies. Excellent communication, problem-solving, and relationship-building skills are essential for creating lasting connections with our clients.

We're looking for an independent, motivated, and accountable individual who thrives in a fast-paced environment. Remote work options are available, with bi-weekly in-person meetings and team lunches to foster collaboration and rapport building.

Key responsibilities include:

  • Taking charge of the post-sales journey, ensuring seamless handoffs from sales to implementation
  • Guiding customers through installation, training, and product adoption
  • Working closely with suppliers, installation teams, automation partners, and customers to ensure smooth deployments
  • Jumping in to help troubleshoot and coordinate tech support whenever needed

If you're a hands-on problem-solver who loves building relationships and staying one step ahead of customer needs, we'd love to have you on board.


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