2025-03-09) Heavy Vehicle Parts Specialist
3 weeks ago
We offer a range of attractive benefits as of your first day and corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $25.75 and $30.75 per hour (depending on your qualifications).
Take pride in wearing our uniform as you work in a dynamic and stimulating environment
In this key role, you will:
- Advise customers, in person and over the phone, on our vehicle parts and accessories;
- Place orders and follow up with customers as needed;
- Provide product expertise and relevant parts recommendations as required;
- Build trust and loyalty with customers to encourage repeat business;
- Ensure the store operates smoothly and efficiently to enhance the overall customer experience;
- Create a positive and enjoyable shopping experience for customers while mentoring colleagues to do the same;
- Ensure the store is well-stocked and visually appealing while fostering teamwork among colleagues;
- Recognize security risks, follow loss prevention best practices, and escalate issues when necessary.
Under the hood
To join our team, you need:
- Exceptional customer service skills to build trust, loyalty, and satisfaction, which are key to driving sales and retaining customers;
- Promotion of a team-based culture that encourages sales growth, learning, and collaboration;
- Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last minute changes;
- Proven leadership skills with sound business judgment and decision-making, being logical and open-minded for innovations;
- Strong interpersonal, time management, and organization skills;
- Support for the management team's efforts to set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards;
- Ability to lift up to 50 lbs;
- Knowledge of heavy vehicle parts to provide accurate product recommendations.
About the division
The Heavy Vehicle Parts Division caters mainly to the needs of the trucking and construction sectors, as well as the mining and forest industries. HVPD is the largest network in the country, with more than 100 Traction heavy vehicle parts stores, 3 TW distribution centres, over 100 TruckPro repair centres, and 3 Cadel specialized parts distribution centres from coast to coast.
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