Client Solutions Specialist

4 weeks ago

Vaughan, Ontario, Canada NA Freight Forwarding Inc Full time

Job Title: Client Solutions Specialist Location: Concord, Ontario Shift Time:  8:00am to 4:30pm (In-Office) Terms:  Permanent Full-Time Salary:  Competitive, based on experience Reports To: President   About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.   Job Purpose: The Client Solutions Specialist will lead quoting, integration, and operational optimization for RFPs and RFQs while ensuring seamless onboarding and account management for clients. This role combines technical expertise in EDI/API integrations, operational proficiency in warehouse management systems (WMS), and client-facing skills to deliver end-to-end logistics and transportation solutions. Aligned with the company's organizational goals and OKRs, this role plays a key part in driving success by ensuring that all operations and solutions are designed to support the achievement of these objectives, ultimately contributing to sustainable growth.    Key Responsibilities:    Client Integration and Account Management   Oversee the full client lifecycle, including onboarding, integration, and ongoing account maintenance.  Act as primary point of contact for client integration and escalations, providing tailored warehousing and transportation solutions.   Collaborate with Clients, WMS & TMS - IT departments, and other third-party vendors to align client needs with operational capabilities.  Support sales growth by attending sales calls and meetings, providing insight into our solutions to help secure new clients and expand business opportunities.    Quoting and Proposal Support   Prepare accurate quotes for RFPs and RFQs, ensuring competitive, and comprehensive, client-specific solutions.  Analyze client requirements, proposing innovative client specific, and cost-effective warehouse and transportation solutions.     Technical Integration and Optimization   Manage and execute API and EDI integrations with carriers and clients to streamline operations for communications.  Optimize the processes within our WMS and train clients and NAFF personnel to utilize its full functionality.  Develop workflows and processes that enhance operational efficiency and meet client needs.   Data Analysis and Reporting   Monitor, analyze, and report on internal and external key performance indicators (KPIs) to track operational success.  Provide actionable insights to drive continuous improvement in warehouse and transportation operations.    Collaboration and Training   Train warehouse, and inventory personnel along with clients on WMS functionality and operational best practices.  Work closely with cross-functional teams, including sales, inventory, warehouse operations, and IT, to align strategies and ensure client satisfaction.    Mindset & Personality: Excellent communication and interpersonal skills for client and internal interactions  Strong problem-solving abilities and a proactive approach to overcoming challenges.  A bias for action, identifying opportunities with a continuous improvement mindset.  Proven ability to train and mentor warehouse and inventory personnel in optimizing operations.    Professional & Educational Background: Bachelor's degree in supply chain management, Logistics, Business Administration, or a related field.  API and/or EDI certification is an asset.  3 to 5 years of experience in logistics, transportation, or warehousing environments, with a focus on client-facing roles and API/EDI Integration.    Skills & Ability: Proficiency in warehouse management systems (WMS) and transportation management systems (TMS).  Strong understanding of EDI and API Integrations, with experience implementing and managing them.  Expertise in quoting, preparing RFPs and RFQs, and developing logistics solutions.  Familiarity with GDP, ISO 13485, food products, and DG compliance standards is an asset.  Advanced skills in data analysis and reporting on KPIs.    Effort & Working Conditions: Office/Warehouse Environment Why Join Us?  Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year  Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program   Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.   PI6ee9fd584fa0-26276-36930158

  • Customer Solutions Specialist

    1 week ago

    Vaughan, Ontario, Canada Outreach Management Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the "middle...

  • Digital Influencer Solutions Specialist

    2 days ago

    Vaughan, Ontario, Canada TalentSphere Staffing Solutions Full time

    Job DescriptionTalentSphere Staffing Solutions is seeking a skilled Digital Influencer Solutions Specialist to join our team. As an expert in influencer marketing, you will develop and execute influencer strategies, build relationships with content creators, and oversee influencer campaigns that enhance brand visibility and engagement.Key...

  • Client Engagement Specialist

    5 days ago

    Vaughan, Ontario, Canada Outreach Management Full time

    At Outreach Management, we are committed to providing exceptional customer experiences. As a dedicated Customer Solutions Specialist, you will be responsible for driving business growth and building strong relationships with our clients.About Us:We operate as the bridge between our clients and their target audiences, delivering reliable brand advertising and...

  • Client Solutions Consultant

    5 days ago

    Vaughan, Ontario, Canada Staples, Inc. Full time

    Role OverviewWe are looking for a highly skilled Product Development Specialist SPP to join our team at Staples Promotional Products. As a Product Development Specialist SPP, you will be responsible for managing and expanding our relationships with individual customers through source/quote activities.Key Responsibilities:Manage source/quote activities with...

  • Technical Sales Specialist

    5 days ago

    Vaughan, Ontario, Canada TEEMA Solutions Group Full time

    TEEMA Solutions Group is seeking a highly skilled Technical Sales Specialist to join our team. In this role, you will be responsible for promoting and selling our products to potential customers while providing in-depth technical assistance.The ideal candidate will have expertise in stud and track systems and related technical details. They will work closely...

  • Night Shift Production Specialist

    1 day ago

    Vaughan, Ontario, Canada PCF HR Solutions Full time

    Job DescriptionAt PCF HR Solutions, we are seeking a highly skilled Night Shift Production Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our production process during night shifts.Key Responsibilities:Maintain and calibrate machines and equipment to ensure optimal performance.Train and...

  • HR Solutions Specialist

    5 days ago

    Vaughan, Ontario, Canada PCF HR Solutions Full time

    About PCF HR Solutions:PCF HR Solutions is seeking a skilled Human Resources Generalist to join our team. The successful candidate will be responsible for performing HR-related duties at a professional level and carrying out responsibilities in various functional areas.The Ideal Candidate:We are looking for a detail-oriented and organized individual with a...

  • Software Solutions Architect

    5 days ago

    Vaughan, Ontario, Canada Encompass Solutions Full time

    Job DescriptionWe are seeking a talented IT Professional to join our team at Encompass Solutions. As a forward-thinking IT Services firm, we specialize in providing comprehensive IT solutions and services tailored to the unique needs of our clients.Key Responsibilities:1. Software Development: Design, code, and test new software applications according to...

  • Client Solutions Expert

    20 hours ago

    Vaughan, Ontario, Canada Outreach Management Full time

    OverviewAs a Sales and Support Professional at Outreach Management, you will be part of a diverse team working together to deliver exceptional customer experiences.We are looking for dedicated individuals who can excel in a fast-paced environment and provide top-notch support to our clients.Your Key ResponsibilitiesUse targeted marketing lists to identify...

  • Risk Assessment Specialist

    6 days ago

    Vaughan, Ontario, Canada TEEMA Solutions Group Full time

    Job Overview:We are seeking a highly skilled Risk Assessment Specialist to join our team at TEEMA Solutions Group. The successful candidate will be responsible for assessing the creditworthiness of potential customers, evaluating their financial situation, and determining the appropriate credit limits. This involves analyzing financial statements, credit...

  • Warehouse Inventory Specialist

    6 days ago

    Vaughan, Ontario, Canada PCF HR Solutions Full time

    Company Overview:At PCF HR Solutions, we are committed to delivering exceptional service and providing a safe working environment for our employees.We are seeking an experienced Warehouse Inventory Specialist to join our team. In this role, you will be responsible for operating the Order Picker Forklift in a safe manner and utilizing your knowledge of...

  • System and Network Support Specialist

    5 days ago

    Vaughan, Ontario, Canada Encompass Solutions Full time

    About the RoleThe System and Network Support Specialist will play a critical part in ensuring the smooth operation of our clients' IT environments.This position requires a strong understanding of networking concepts, Windows Server environments, and Linux systems. Responsibilities include providing end-to-end customer service for network and system-related...

  • Business Development Specialist

    3 weeks ago

    Vaughan, Ontario, Canada FSS - Fire Safety Solutions Full time

    OverviewFire Safety Solutions (FSS) delivers tailored fire safety programs. With 15+ years of experience, FSS provides expert design, installation, maintenance, and repair of fire alarms, sprinklers, extinguishers, emergency lighting, and suppression systems for commercial, industrial, and institutional property management groups. As a top fire protection...

  • Aluminum Operations Specialist

    6 days ago

    Vaughan, Ontario, Canada Fuze HR Solutions Full time

    We are looking for an Aluminum Operations Specialist to join our team at Fuze HR Solutions. The ideal candidate will be responsible for providing variance analysis, modeling, and other reports to analyze, track, and identify financial results and gaps. They will also document processes and identify high-risk areas and weaknesses.Requirements:CPA or final...

  • Logistics Specialist

    6 days ago

    Vaughan, Ontario, Canada PCF HR Solutions Full time

    At PCF HR Solutions, we are currently seeking a skilled Logistics Specialist to join our team. This full-time position involves working in our warehouse, where you will be responsible for various tasks such as sanding wooden products, using a tape measure to measure products, and inventory management.Key ResponsibilitiesSanding wooden products to ensure they...

  • Senior Quality Assurance Specialist

    15 hours ago

    Vaughan, Ontario, Canada Mech Solutions Ltd Full time

    At Mech Solutions Ltd, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. This is an exciting opportunity for a professional with a passion for delivering high-quality software solutions.About the RoleThe successful candidate will be responsible for ensuring that our software products meet the highest standards of quality...

  • Business Solutions Consultant

    5 days ago

    Vaughan, Ontario, Canada Staples Advantage Canada Full time

    Are you a motivated and results-driven sales professional looking for a new challenge? Do you have a passion for building strong relationships with customers and delivering exceptional service?About the JobWe are seeking a highly skilled Product Development Specialist to join our team at Staples Advantage Canada. As a Product Development Specialist, you will...

  • Production Operations Specialist

    6 days ago

    Vaughan, Ontario, Canada PCF HR Solutions Full time

    **Job Overview:**As a Production Operations Specialist at PCF HR Solutions, you will play a critical role in ensuring the efficient operation of our production facilities. Your primary responsibility will be to assemble and maintain equipment to meet production demands.Key Responsibilities:Equipment Setup and Operation: Align layout marks with dies or...

  • Senior Quality Assurance Specialist

    6 days ago

    Vaughan, Ontario, Canada Mech Solutions Ltd Full time

    Job OverviewWe are seeking a seasoned QA professional to join our team at Mech Solutions Ltd. As a Senior Quality Assurance Specialist, you will play a crucial role in ensuring the smooth launch of our software products.Key Responsibilities:Test Planning and Execution: Develop comprehensive testing plans, create test cases, and execute functional and...

  • Client Engagement Specialist

    6 days ago

    Vaughan, Ontario, Canada Outreach Management Full time

    Job ResponsibilitiesWe are seeking a skilled professional to join our team as a Candidate Title. The successful candidate will be responsible for identifying and pursuing new sales leads using targeted marketing lists, providing customers with products and solutions that help to simplify and organize their lives, processing sales orders, order changes,...