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Business Solutions Consultant
1 week ago
Are you a motivated and results-driven sales professional looking for a new challenge? Do you have a passion for building strong relationships with customers and delivering exceptional service?
About the JobWe are seeking a highly skilled Product Development Specialist to join our team at Staples Advantage Canada. As a Product Development Specialist, you will play a critical role in developing and implementing customized solutions that meet the needs of our clients.
Main Responsibilities- Develop and implement customized solutions that meet the needs of our clients;
- Work closely with Account Managers, Customers, and Vendors to understand their needs and preferences;
- Manage and expand Staples Promotional Products' relationship with individual customers through source/quote activities;
- Enable the Account Manager to meet/exceed assigned Company quarterly and annual top-line revenue and margin budget/goals through SPO source/quote activities that meet margin requirements and are sourced from preferred vendor channels;
- Field product questions from customers, specific to client's branded promotional merchandise and gift needs;
- Fluent in key customer brand guidelines (for expedited and accurate source/quote activities);
- Generate quotes in key systems/formats including Bridge, Linc, SAGE, PPT, and email;
- Sources promotional merchandise products directly from local or Overseas preferred vendors;
- Ensures that 80%+ of all source/quote opportunities remain with preferred/partner vendor item selections;
- Ensures that all quotes maintain margin/profitability guidelines;
- Attends local and out-of-town product/vendor tradeshows as required;
- Responds to Customer and Account Manager requests for promotional merchandise quotes;
- Proactively provides creative product sourcing ideas in support of customer marketing objectives or sponsorships;
- Attends client calls as requested and establishes strong relationships within targeted accounts;
- Directly handles incoming simple/transactional quote requests under $5,000 for all accounts;
- Directly handles incoming simple/quote requests over $5,000 for all accounts with approval from Account Manager;
- Submits complete/clean order-requests to Special Order Team for order entry;
- Maintains and increases margins within client and department guidelines;
- Ensures customer satisfaction by working with members of the Sales Team as well as members of sales support teams across the business;
- Responds promptly and within SLA to inquiries, issues, and customer complaints;
- Stays current with new products and trends in order to help maximize sales and improve customer experience;
- Researches and prepares quotes to ensure maximum profit and market competitiveness;
- Accountable for team margin metrics and preferred vendor usage metrics;
- Maintains a record of quote activities and follow-up requirements in the designated system;
- Inclusive culture with associate-led Business Resource Groups;
- Flexible PTO and Holiday Schedule;
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more.
