Case Worker

4 weeks ago

Toronto, Ontario, Canada Red Door Shelter Full time
Job Reference Code: P-157

Location: Gender-Based Violence Site (Pines)

Positions Available: One (1) position

Hours of Work: 40 hours/week

Schedule: Monday to Friday (Rotating Shifts)

Week - 1: 8:00 am to 4:00 pm

Week - 2: 3:30 pm to 11:30 pm

Salary: $60,500.00 - $62,333.21 per year

Benefits: As per the collective agreement

About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

Responsibilities:

- Responsible for the coordination of the intake process and orientation of new clients following the Shelter's guidelines. This includes but is not limited to, identifying client needs and objectives for housing, legal assistance, counseling, and support for both clients and family members.
- Provide assigned clients with action plans consistent with established priorities and monitor weekly progress against action plans.
- Maintain contact with clients by providing feedback, behaviour management, input and/or crisis intervention on issues pertaining to daily living and compliance with developed action plans.
- Ensure clients are receiving required community services (e.g. legal services, housing, immigration, health etc.) by advocating and coordinating outreach as necessary to advance client's cases.
- Maintain case files and present weekly updates to team members at case management meetings. Ensure progress notes are entered daily.
- Attend and actively participate in case management meetings for all clients.
- Collaborate with Shelter staff on client needs and facilitate planning for transition to community living.
- Oversee housing intake process to establish and expedite the process of obtaining appropriate accommodation; prepare plans, identify eligibility, and monitor progress.
- Accompany clients to external meetings and appointments as needed.
- Record and maintain current case notes and client information in databases (i.e., SMIS, WISH)
- Review daily status updates of the residence to understand current issues and ensure follow-up is provided on a timely basis.
- Conduct and facilitate client meetings and all other client-related meetings as assigned.
- Develop case plans for clients and present them at a weekly meeting. This includes household chores, action planning to resolve any outstanding case planning issues and participate in facilitating the completion of outstanding chores.
- Maintain and monitor household and medical supplies. Distribute client medications and household supplies following designated protocols.
- Responsible for providing a safe living environment through observation, taking appropriate action and applying conflict resolution techniques. This involves screening of visitors; and crisis support including the escalation of issues to management and/or contact with local authorities when deemed necessary.
- Perform administrative functions following established guidelines in the distribution of financial assistance, reference letters, transportation etc.
- Complete reconciliation of Petty Cash, TTC, keys, etc. at shift change.
- Identify client needs, recommend, and distribute management-approved financial assistance, TTC, gift cards, taxis/transportation, etc.
- Attend and participate in all staff meetings.
- Accurately communicate all shelter information during client meetings and shift changes.
- Assist students in the daily assignment of tasks, and provide training and input in performance evaluations for end-of-terms assessments.
- Enforce house rules. Represent Red Door Family Shelter in a professional, courteous manner with all internal and external stakeholders.
- Assume other responsibilities as may be deemed necessary from time to time.

Qualifications:

- Minimum of degree or 2-year diploma in Social Services or equivalent related degree or 2-year diploma with experience in case management.
- Minimum 2 years of relevant experience in providing critical support to homeless and/or marginally housed, and mental health, addiction or gender-based violence issues in a community setting.
- Client-centric trauma-informed approach and demonstrated awareness and knowledge of issues impacting homeless individuals.
- Understanding and appreciation for issues of inclusion and diversity.
- Demonstrated commitment to principles of anti-racism, and anti-sexism and to challenging other forms of oppression.
- Demonstrated experience working within a diverse ethno-racial, multi-lingual groups in an adult community setting.
- Demonstrated ability to identify and provide solutions to client needs through standard or alternative practices. Develop a plan and prepare notes.
- Detail-oriented individual with solid evaluation, organizational, negotiation and conflict resolution skills.
- Toronto Hostel Training Certificate including CPR, WHIMIS, Hostel Standards and Guidelines, mental health intervention and crisis intervention, VAW specific training.
- Ability to conduct interviews with clients to identify and implement service plans.
- Thorough understanding of community services available to clients and applicable standards and guidelines.
- Demonstrated ability to deal courteously and effectively with staff and the general public.

Deadline for applying: February 24, 2025, by 5:00 pm EST

We thank all applicants, however, only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.

The Red Door is an equal opportunity agency and encourages applications from all those who wish to apply. We especially welcome those who have lived experiences and affinities that align with our clients in order to best represent their interests, including women-identifying people, members of the 2SLGBTQ+ community, Black, Indigenous, people of colour (BIPOC), newcomers to Canada, those who have experience with homelessness and violence, and those with disabilities. Regrettably, we are not fully wheelchair accessible at our main office or our Violence Against Women shelter.

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