Intensive Case Worker

5 days ago

Toronto, Ontario, Canada Dixon Hall Full time
Employment Type: Full-Time (Permanent)
Department: Housing Services
Union: Included (CUPE Local 2497)
Salary: Level 3 - $26.42
File #: 25-HS-08 (1 Open)
Posting Date: February 24, 2025
Posting Close: March 10, 2025

Position Summary

Reporting to the Manager of Case Planning and Housing Support, the Intensive Case Worker will work as part of a team at 65 Dundas E to provide case management supports based on needs assessments and care plans to tenants experiencing serious mental illness and addictions concerns. The Intensive Case Worker will work with clients to achieve safe, realistic and reasonable goals within a complex health, social, and housing environment. The role involves collaboration with internal and external programs and agencies, focusing on the long-term success and stability of the client in their housing and quality of life.

Duties and Responsibilities

1. Support tenants of 65 Dundas E with complex mental health, addiction, and physical health needs.
2. Conduct needs assessments, develop, and implement comprehensive care plans for tenants, and provide case management in service navigation, managing situational crises, and promoting personal wellness.
3. Maintain regular and effective communication with other service providers, professionals, and partnering agencies.
4. Develop and implement a plan of care with short and long-term objectives, with ongoing monitoring until tenants no longer require intensive supports or move away from 65 Dundas E.
5. Refer and link tenants to community resources and groups that support recovery goals.
6. Manage and review the caseload and case plans by conducting regular re-assessments, updating risk levels, and documenting progress, next steps, and goal revisions by consulting directly with participants.
7. Screen and respond to crisis calls initiated by tenants, family members, friends, health care providers, and community agencies.
8. Work closely with the Case Planning team and the Health and Recovery team, in addition to health care services such as acute care, emergency departments, and other professionals, agencies, and groups, to identify problems/gaps and possible solutions for service provision and improvement.
9. Actively participate in case planning meetings, including case consultations as part of the Case Planning and Housing team as well as case consultations with the 65 Dundas E housing provider.
10. Assist tenants in navigating the neighborhood and familiarizing them with key local resources.
11. Maintain records, including electronic records, tenant files, and case notes, and gather data in accordance with project guidelines and requirements for statistics and files.
12. Attend department team and agency staff meetings.
13. Other duties as assigned.

Qualifications

1. Post-secondary degree or diploma in social services, social work, or other related field or equivalent level of experience (3-4 years of experience as well as training, workshops, etc., to demonstrate experience and learning).
2. Minimum of 3 years related experience in direct service delivery to adults experiencing mental health and/or addictions issues.
3. Minimum of 3 years of experience completing assessments, implementing brief interventions, and providing short and long-term supports.
4. Registration with a professional regulatory organization in Ontario is an asset (e.g., RSSW, RSW, etc.).
5. Training and experience in Motivational Interviewing, Trauma Informed Care, Interprofessional Multi-disciplinary Teams, and/or Crisis Intervention Skills are assets.
6. Previous experience in working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
7. Demonstrated cultural sensitivity and ability to effectively work with BIPOC and 2SLGBTQ clients.
8. Demonstrated experience in supporting individuals with substance use issues from a recovery and harm reduction approach.
9. Demonstrated case management and referral skills; ability to effectively link clients to supportive services.
10. Demonstrated experience working within a multidisciplinary team and understanding the importance of partnerships and collaboration.
11. Expertise in navigating community mental health and/or community-based human services in Toronto.
12. Excellent verbal and written communication skills.
13. Self-directed and independent, but also experienced in working effectively as a member of a team which includes internal and external stakeholders.
14. Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
15. Exceptional organizational skills with the ability to meet deadlines and manage multiple priorities.
16. Excellent computer skills and experience using Microsoft Office, Client Information Systems, and web browsers.
17. Fluency in a second language is a strong and preferred asset.
18. Must be qualified to work in Canada legally for the employer.
19. Able to provide a Vulnerable Sector Screening check with a 'Clear' or satisfactory result that meets the operational requirements of the Agency.
20. Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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