BILINGUAL, TRAINING AND PERFORMANCE ANALYST

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As a Bilingual, Training and Performance Analyst, you will be acrucial part of the Training Team, utilizing your technical skills to enhance organizationalproductivity, efficiency, and financial outcomes. Your primary responsibilitiesinclude:

- Delivering/facilitatingengaging training sessions in person, virtual, or hybrid to both new hiresand experienced employees, and providing feedback to support team membercoaching.
- Developing,designing, and maintaining training programs and materials, includingeLearning modules and video content, by analyzing current practices andidentifying learning objectives.
- Conductingneeds assessments to identify skills gaps and recommend traininginitiatives.
- Monitoring and systematicevaluation of the effectiveness of training programs through assessments,feedback, and continuous improvement strategies.
- Analyzing and evaluatingcommunication and adjudication quality across various channels to measuretime to proficiency and identify training improvement opportunities.
- Conductingperformance reviews and offering actionable recommendations based onanalytics.
- Collaboratewith stakeholders, team members, subject matter experts to ensure trainingaligns with business goals.
- Managingtraining development timelines and reporting progress to line of businessstakeholders.
- Providingsupport on speech analysis, call studies, and other improvementactivities.
- Hours of workmay vary for some training sessions to accommodate the business needs.
- May require occasional travel.

WHO WE/'RE LOOKING FOR

- 2+ years ofexperience in training, instructional design or facilitation, includingvirtual work environments.
- Bilingual:Proficiency in both French and English.
- Bachelorsdegree in relevant fields such as Business Administration, Adult Education,or Organizational Development.
- Proven abilityto develop and implement training programs that drive operational excellence.
- Experience withlearning management systems (LMS), virtual training platforms and softwaresuch as Adobe Creative Cloud, Articulate RISE, etc.
- Exceptionalcommunication and presentation skills with the ability to convey complexinformation in a clear, concise, and engaging manner to diverse audiences.
- Strongorganizational, analytical, and problem-solving skills.
- Proven projectmanagement capabilities.
- Ability topartner and collaborate with various stakeholders including functionalleaders and subject matter experts at all levels of the organization.
- Demonstratedadaptability and ability to quickly learn and apply new concepts in adynamic and evolving environment.
- Outstandingpeople skills, high energy, and an optimistic attitude
- Advanced skillsin Microsoft Office Suite (Excel, Word, PowerPoint)
- Thrives in afast-paced environment, capable of working autonomously and within a collaborativeteam setting.
- Demonstrates ahigh degree of confidentiality and integrity in handling sensitiveinformation.

NICE TO HAVE

- Certificationin Training or instructional design (CPTD, ATD, Quality Matters).
- Experienceworking in the health, group/individual benefits and insurance industry.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone/'s voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it/'s about making adifference together.

Here’s to Better Health for All

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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