Business Development Manager

Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.

Are you a revenue-driven professional ready to make a significant contribution? As a Business Development Manager, you'll play a key role in driving our growth by identifying and capturing significant business opportunities. This position involves developing and executing strategic sales plans, forging strong customer relationships, and managing the sales cycle from initial contact to securing new business. We're seeking a highly motivated, results-oriented individual with a proven track record of success in B2B sales and a passion for building impactful partnerships.

Please note this is a remote opportunity.

Main Duties & Responsibilities

Strategic Business Development & Market Analysis

- Develop and execute strategic business development plans to achieve revenue and growth targets within assigned market segments/niches and territories.
- Conduct in-depth market analysis to identify new opportunities, understand competitive landscapes, and assess growth potential.
- Analyze market trends, customer needs, and competitor activities to inform product development, sales strategies, and market positioning.
- Set and track key performance indicators (KPIs) for business development activities, providing regular reports to management.
- Identify, qualify, and cultivate relationships with key decision-makers at prospective and existing customer organizations.
- Act as a trusted advisor to customers, recommending tailored product and service solutions based on their specific needs.
- Build and maintain strong, long-lasting relationships with key accounts, agents, and dealers, ensuring customer satisfaction and loyalty.
- Negotiate and close complex sales agreements, including pricing, contracts, service agreements, and payment terms.
- Collaborate with Inside Sales, Marketing, and Product teams to develop and execute effective sales strategies and campaigns.
- Conduct compelling product demonstrations and presentations to showcase the value proposition and address customer concerns.
- Represent the company at industry events, conferences, and trade shows, building brand awareness and generating leads.

Customer Success & Product Knowledge:

- Conduct training seminars and workshops to educate customers and their employees on product features and benefits.
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Gather and analyze customer feedback to identify areas for product and service improvement.
- Maintain a deep understanding of the company's products and services, as well as industry trends and best practices.

Operational Excellence & Continuous Improvement:

- Utilize CRM and MRP systems (e.g., Salesforce, Minus Forty’s ERM) effectively to manage customer data, track sales activities, and generate reports.
- Develop and maintain accurate sales forecasts and reports, providing insights into sales performance and pipeline management.

You Have

- Bachelor’s Degree in Business or equivalent
- Key accounts management experience
- Minimum ten years sales experience- five years in a B2B sales role
- Prior experience in new business development, acquisition and account strategy
- Experience with a manufacturing company is desirable
- Ability/desire to travel up to 60% of the year

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