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[15h Left] Co-Manager
4 weeks ago
What can you expect:
- Support and partner with Store Manager to ensure smooth execution of daily store activities and achievement of sales goals and metrics; perform assigned management tasks and sales coaching duties in Store Manager’s absence
- Conduct daily gear-up and assigned team meetings to update staff on performance expectations, best practices, sales goals, product knowledge, inventory and promotion activity, etc.
- Model Danier’s professional sales and customer service standards and coach sales floor staff including reinforcing daily and weekly sales goals, monitoring sales team productivity and performance metrics and identifying areas for new training or skill checks
- Assist in recruiting and developing sales staff to develop skills in identifying, growing and motivating high-performing sales talent and in team building
- Build customer relationships through engaging customer service that makes the customer feel cared for and confident about their purchases
- Create and maintain visually appealing merchandising and window displays following brand standards and directives either personally or by delegating tasks to appropriate staff
- Oversee store operation and resolve issues regarding daily store staff scheduling, merchandise, loss prevention and maintenance of standards to ensure a safe and enjoyable shopping and working environment during assigned shifts
- Open and close the store and safeguard and secure premises and assets; count floats and report discrepancies; ensure completion of daily checklists and delegated tasks by assigned deadlines; perform bag checks and other loss prevention measures
- Document and escalate customer and employee issues requiring management intervention
- Participate in weekly management calls in Manager’s absence and report on key productivity and performance metrics, competitive activity, market conditions, etc. to share best practices and promote brand consistency
- Act as Danier Ambassador in demonstrating and promoting Company mission, vision and values in daily conduct and decision-making
- Perform other related assignments, special projects and duties as required.
What the ideal candidate possesses:
- Fosters a customer centric environment
- Maintain visually appealing merchandising and window displays
- Fashion retail experience as a key holder with a proven sales track record and team leadership exposure
- Meet or exceed KPI targets
- Chic attire and polished, presenting a professional appearance.
- Open availability with a minimum of 4 shifts weekly including evenings, weekends and public holidays as required
- Positive, optimistic, results-oriented attitude with a customer-first mindset
- Computer literacy and proficiency with email, Excel/Word, POS, staff scheduling applications, etc.
- Excellent English communication, interpersonal and conflict resolution skills
- A degree in Business Administration or a related field is a plus
- Well-developed professional sales, customer service and rapport building skills
- Hands-on leadership style with strong people development and management skills
- Strong time management, organization and follow through skills
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