IT Systems Support Analyst Calgary
20 hours ago
Calgary, AB, Canada
Bethanyseniors
Full-time
€70,000 - €90,000 Contract
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Support Windows systems, networks, and users as an IT Systems Support Analyst at Bethany Care Society’s Calgary Corporate Office. Troubleshoot technology issues across the organization.
Reporting to the Manager, Infrastructure and Technology, this full-time position provides first and second level technical support. You will support hardware, software, business applications, user accounts, and productivity tools while improving IT service reliability. The work includes enterprise infrastructure and after-hours on-call participation.
Key Responsibilities
- Provide first and second level technical support
- Diagnose desktop, printer, network, and application issues
- Manage requests through the Support Desk tracking system
- Support servers, switches, wireless networks, VPNs, and firewalls
- Administer Active Directory user accounts and access
Requirements:
- Degree or technical diploma in an IT-related field
- Two to three years of IT systems support experience
- Windows desktop, laptop, printer, and peripheral support experience
- Microsoft Active Directory and Entra hybrid experience
- Strong customer service, communication, and troubleshooting abilities Apply your Windows, networking, and user administration expertise to dependable IT support at Bethany Care Society in Calgary.
Key Responsibilities
- Provide first and second level technical support
- Diagnose desktop, printer, network, and application issues
- Manage requests through the Support Desk tracking system
- Support servers, switches, wireless networks, VPNs, and firewalls
- Administer Active Directory user accounts and access
Requirements:
- Degree or technical diploma in an IT-related field
- Two to three years of IT systems support experience
- Windows desktop, laptop, printer, and peripheral support experience
- Microsoft Active Directory and Entra hybrid experience
- Strong customer service, communication, and troubleshooting abilities Apply your Windows, networking, and user administration expertise to dependable IT support at Bethany Care Society in Calgary.