Systems Support Analyst Calgary
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Support Bethany Care Society users in Calgary through Windows troubleshooting, network support, and responsive technical service. Work full time Monday to Friday.
As a Systems Support Analyst, you will provide first and second level support across the organization. Your work covers computers, software, accounts, printing, productivity tools, networking, and business applications. You will also support infrastructure reliability and IT service efficiency.
Key Responsibilities:
- Provide first and second level technical support
- Diagnose desktop, laptop, printer, network, and application issues
- Manage requests and maintain accurate resolution records
- Support servers, switches, wireless networks, VPNs, and firewalls
- Administer Microsoft Active Directory accounts and access
Requirements:
- Degree or technical diploma with equivalent relevant experience
- Two to three years supporting and administering IT systems
- Experience with Windows devices, peripherals, and Microsoft Active Directory
- Experience supporting enterprise networks and virtualized environments
- Strong customer service, communication, and troubleshooting abilities
Apply systems support expertise, infrastructure knowledge, and customer service skills at Bethany Care Society in Calgary.
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