AR Associate

Overview

Tree ofLife Canada ULC is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of persons with disabilities. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation.

Reference checks will be conducted for potential candidates and the information collected will be used in making the final hiring decision.

Primary Responsibilities

The position is responsible for maintaining a portfolio of customer accounts and all corresponding duties required to maintain those accounts and balances up to a stipulated standard of performance. Duties include processing payments, credits, performing reconciliations, following up on claims and overdue accounts. We expect that all activities will be consistent with Tree of Life Canada’s Mission, Vision, and Values.

The base compensation range for this role is $42,900 CAD - $54,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Essential Functions

- Support and participate in food safety programs including SQF (Safe Quality Food).

- Prepare Bank Deposit and distribute to appropriate AR associates for posting.

- Accurate and timely posting of daily EFT payments to customer accounts.

- Release held Orders for customers throughout the day.

- Call COD customers to arrange payments and release orders accordingly in a timely fashion.

- Monitor and follow up customer Deductions and Short payments.

- Monitor and collect past due accounts receivable by contacting customers via email and telephone.

- Collaboration with Sales on weekly Deduction Tracker to reduce Outstanding Deductions.

- Assist others in department as time and/or priorities demand.

- Ensure all cash receipts and adjustments are completed for Month End.

- Support in all functions of department and perform other duties and projects as requested.

- Must maintain good attendance, safe work practices and maintain safeguards of confidential company information.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

- Post Secondary Degree or Diploma in Business Administration, Finance, Accounting or other related field.

- Experience in Accounts Receivable or a Finance department required.

- Ability to work with numbers, have analytical skills and high attention to detail.

- Work with a sense of urgency coupled with an ability to meet deadlines with a high degree of accuracy.

- Excellent customer service and problem resolution skills.

- Ability to learn quickly.

- Be comfortable with routine and repetitive work.

- Have a high level of integrity, confidentiality, and accountability.

- Desire to succeed with a strong work ethic and positive team attitude.

- Ability to respond appropriately in pressure situations with a calm and steady demeanor.

- Able to effectively communicate both verbally and in writing.

- Proficient in MS Office (strong Excel skills).

- Knowledge of general accounting principles, accounts receivable processes and systems.

- Experience in working in financial systems (SAP, AS400 advantageous).

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