Support Services Supervisor in Sudbury

1 day ago

Toronto, Canada Ontario One Call Full-time €65,000 - €90,000 Contract
Lead a dynamic team in Sudbury as a Support Services Supervisor with Ontario One Call. This hybrid role focuses on managing team performance and fostering strong relationships with stakeholders. As a Support Services Supervisor, you will guide your team in delivering exceptional service while analyzing tools and processes for improvements. Your leadership will cultivate a culture of empathy, flexibility, and professional growth. You will oversee

key responsibilities
through job performance evaluations and address escalated issues effectively.

Key Responsibilities
• Manage team performance and quality assurance tasks
• Guide team through processes and project completions
• Prepare performance evaluations and conduct audits
• Act as primary contact for after-hours escalations
• Analyze data to enhance stakeholder experience

Requirements:
• Experience in managing service-oriented teams
• Strong problem-solving and troubleshooting skills
• Familiarity with CRM and mapping technologies
• Capacity to mentor and guide team members
• Excellent communication and interpersonal skills Embrace leadership and support development while ensuring efficient service delivery in the Sudbury team.