Support Services Supervisor in Sudbury
1 day ago
Toronto, Canada
Ontario One Call
Full-time
€65,000 - €90,000 Contract
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Free with email or Google
Lead a dynamic team in Sudbury as a Support Services Supervisor with Ontario One Call. This hybrid role focuses on managing team performance and fostering strong relationships with stakeholders.
As a Support Services Supervisor, you will guide your team in delivering exceptional service while analyzing tools and processes for improvements. Your leadership will cultivate a culture of empathy, flexibility, and professional growth. You will oversee
key responsibilities
through job performance evaluations and address escalated issues effectively.
Key Responsibilities
• Manage team performance and quality assurance tasks
• Guide team through processes and project completions
• Prepare performance evaluations and conduct audits
• Act as primary contact for after-hours escalations
• Analyze data to enhance stakeholder experience
Requirements:
• Experience in managing service-oriented teams
• Strong problem-solving and troubleshooting skills
• Familiarity with CRM and mapping technologies
• Capacity to mentor and guide team members
• Excellent communication and interpersonal skills Embrace leadership and support development while ensuring efficient service delivery in the Sudbury team.
key responsibilities
through job performance evaluations and address escalated issues effectively.
Key Responsibilities
• Manage team performance and quality assurance tasks
• Guide team through processes and project completions
• Prepare performance evaluations and conduct audits
• Act as primary contact for after-hours escalations
• Analyze data to enhance stakeholder experience
Requirements:
• Experience in managing service-oriented teams
• Strong problem-solving and troubleshooting skills
• Familiarity with CRM and mapping technologies
• Capacity to mentor and guide team members
• Excellent communication and interpersonal skills Embrace leadership and support development while ensuring efficient service delivery in the Sudbury team.