IT Help Desk Support Technician Tackling Complex Technical Issues

7 days ago

Kelowna, Regional District of Central Okanagan, Canada Canada Tubeform Inc Full-time €50,000 - €70,000 Contract
Step into the role of IT Help Desk Support Technician and solve complex issues. Bring your expertise in providing on-site and remote support for diverse technical environments. As a key player in our IT support team, you will assist small and medium-sized businesses by addressing their technical challenges. With over 2 years of experience, your skills in troubleshooting and configuration will shine as you manage both hardware and software. Effective communication and organization will be crucial to facilitating services for our clients.

Key Responsibilities

Provide comprehensive IT support for end-users
Diagnose issues with Windows, MacOS, and mobile tech
Assist in configuring network equipment like routers and switches
Document all support activities in the ticketing system
Coordinate with vendors for hardware and software solutions

Requirements:

Technical diploma or equivalent experience
At least 2 years in a technical support role
Deep understanding of virtualization, Microsoft products
Experience with group policies and Active Directory
Excellent problem-solving and communication skills Drive technical solutions and support high-quality service with your IT help desk expertise while thriving in a collaborative work environment.