Manager, CRM

At Doctors of BC our visionis to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today THE JOB Manager, CRM & Digital Intake Platforms The starting salary range falls within the minimum to mid-point of the salary range. Starting Salary Range: $116,920
- $146,150 The Manager, CRM & Digital Intake Platforms provides strategic and operational leadership for the organization's Customer Relationship Management (CRM) and digital intake platforms, including Salesforce Service Cloud, Microsoft Dynamics CRM, internally developed business applications, and a portfolio of digital intake and forms platforms. The role owns platform strategy and lifecycle management, including roadmap development, platform consolidation, demand management, governance, configuration standards, data quality, and continuous improvement. Working closely with business leaders and technical partners, the Manager translates evolving business needs into scalable platform capabilities while ensuring alignment with enterprise architecture, security, data governance, and organizational technology standards. The role oversees platform integration and automation to streamline workflows, reduce manual processes, and enable reliable data exchange across systems. As a people and platform leader, the Manager leads and develops the team responsible for CRM and digital intake solutions, establishes clear accountabilities, and strengthens internal capability and sustainable delivery capacity. The Manager partners with technical teams on complex, cross-platform solutions while overseeing day-to-day platform configuration and implementation. The role also oversees vendor relationships, licensing optimization, platform lifecycle planning, and the evaluation of significant platform changes and new capabilities. WHAT SUCCESS LOOKS LIKE Leading Through People (I):
- Proven ability to guide, coach, and motivate others by assessing developmental needs and engaging team members in projects that challenge and develop their skills and abilities.
- Provides opportunities for others to learn from experts and further develop their capabilities.
- Ability to listen attentively and build rapport quickly.
- Addresses and confronts issues and inappropriate behaviours in a timely and respectful way.
- Consults with and informs the team in a timely manner before decisions that would impact them are made.
- Regularly provides constructive feedback and recognition to team members regarding job performance. Leading with Drive (I):
- Fosters a team mentality that acknowledges the importance of visions, goals, and deadlines. In addition to this, clearly articulates vision and end goals, encouraging questions until clarity is gained.
- Uses clear reasoning and rational explanations to subtly yet resolutely influence other’s viewpoints.
- Effectively communicates information and expectations when delegating responsibilities. Leading to Deliver (I):
- Makes decisions based upon relevant analysis of data and consistently monitors progress towards goals.
- Sets realistic service expectations within given constraints and states team expectations clearly to ensure responsibility and accountability is understood.
- Maintains composure and remains level-headed, focused on results, and accountable in all situations.
Evaluates progress and involves team in analyzing strengths and weaknesses in performance.
- Meets all deadlines, quality standards and other requirements through successfully focusing the team to follow detailed plans and meet set goals.
- Ensures decision making aligns with organizational values, goals and strategies. Leading Through Vision (I):
- Reflects on successes and failures to extract potential lessons about self, others and the organization.
Focuses on strategic thinking to ensure the path of the desired vision is realistic and constantly monitored to ensure progress.
- Immerses self and team in new ideas to ensure continuous learning and progress, encouraging the team to take risks and seize opportunities.
- Evaluates progress and continually develops improvements.
- Participates in change programs by planning implementation activities and feedback systems with other change champions. Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing. WHAT YOU BRING
- A passion for learning, with an eagerness to dive into technology problems and chall