Lead, Program Manager

3 weeks ago

Toronto, Ontario, Canada Porter Airlines Inc. Full time
Job Summary

Porter Airlines is looking for a Lead Program Manager to join our Solutions Delivery team. In this position, you will oversee a portfolio of projects and lead a team of Project Managers. You will be responsible for the conceptualization and analysis stages of our implementation cycle. The Lead Program Manager reports directly to the Director, Enterprise Solutions Delivery.

The Solutions Delivery team at Porter Airlines is leading technology and large corporate projects with a focus on ensuring scalable customer experience strategies and solutions. The Project Management team will work collaboratively with the business, technology and front-line teams to identify and document requirements for high-value, cross-functional projects.

If you thrive in a fast-paced environment and are interested in the opportunity to gain experience in a new industry and contribute to a positive and unique employee culture, we'd love to talk.

Who you are

- You have mastered the project management processes within an Agile environment and are passionate about leading complex large scale projects and programs.
- You have experience leading and developing project managers through mentoring and career development support.
- You have strong verbal and written communication skills, and can coach others to effectively communicate at all corporate levels.
- You are strong at building and managing relationships across all levels and areas of the business.
- You are detail oriented, organized, analytical and possess a strong business acumen.
- You are not a technology specialist but are comfortable managing technology engagements and working with the technology teams.
- You thrive in a changing environment and are comfortable championing initiatives that provide fundamental change to the business.
- You love solving problems and thrive under pressure.
- You have a proven track record of learning different industries and businesses.
- You go beyond what is asked and constantly challenge yourself.

Duties & Responsibilities

- Manage large company-wide programs to ensure initiatives are delivered on time, on budget and according to stakeholder expectation.
- Lead a team of 1 to 4 project managers in working with cross-functional teams to implement projects and programs throughout the organization.
- Develop and own the portfolio roadmap, working closely with the project managers and technology and digital leaders to ensure resource availability and manage constraints.
- Provide thoughtful feedback, guidance, support, and encouragement to the project managers to implement projects and work through roadblocks.
- Chairs portfolio & program level updates to review progress with key team members and executives.
- Support the annual corporate planning & prioritization and monthly project intake processes.
- Support the implementation of project management best practices by maintaining project artifacts, archives and toolsets to be used within the Solutions Delivery team and throughout the organization.
- Participate in recruiting and hiring of project managers.
- Promote a culture of innovation and teamwork.
- Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

- Minimum 10 years professional experience working as a project manager.
- Minimum 3 years leading, coaching and/or mentoring project managers.
- Experience in consulting, aviation or travel is an asset.
- A bachelor's degree is required; however a master's degree is an asset.
- Ability to provide cross-functional leadership for multiple high-profile technology and business initiatives at one time and the ability to provide steady leadership and mentorship to team members in a fast-paced, ever-changing, deadline-driven environment.
- Must have excellent writing, speaking and presentation skills.
- Must be highly proactive, have extensive program-solving abilities and possess critical and strategic thinking skills.
- Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload.

Location

Toronto Downtown Office (250 Yonge Street)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.

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