IT Specialist

AMOREPACIFIC Holdings is a pioneering Korean beauty company with a rich history dating back to 1945. Headquartered in Seoul, we proudly operate over 30 brands across beauty, personal care, and healthcare. Guided by our mission — "We make A MORE beautiful world" — we’ve taken each step with purpose, believing that our work contributes to a brighter, more beautiful future. Our dream is rooted in the belief that the world becomes more beautiful when every individual's unique beauty shines. This belief fuels our journey and inspires everything we do. To bring this vision to life, we are committed to five core principles: - Customer First - Be the 1st and the Best - Collaborate with an Open Mind - Respect Differences - Act with Integrity At AMOREPACIFIC, every member of our team carries a deep sense of pride and responsibility, knowing that together, we are shaping a more beautiful world. Job Summary The IT Support Specialist is responsible for delivering day-to-day technical support to all Amorepacific Canada employees and ensuring the smooth operation of our IT environment. This role manages the IT Helpdesk, troubleshoots and maintains systems including POS, e-commerce platforms (e.g., Amazon), SAP, EDI, network infrastructure, and security tools. The position is also accountable for IT asset management, hardware/software configuration, and onboarding/offboarding system access. The IT Specialist will work closely with cross-functional teams to resolve issues, support system enhancements, and ensure reliable technology performance across the organization. This role reports to the Sr. Manager, Business Strategy & IT. Principal Accountabilities - Responsibilities include but are not limited to: IT Helpdesk Support - Provide daily technical support to APCA employees across hardware, software, and system-related issues. - Respond to IT requests and inquiries promptly, ensuring high service quality. - Monitor IT systems and applications to ensure operational stability and escalate issues when necessary. System & Platform Support (POS, E-commerce, SAP, EDI, Networking, Security) - Support POS and e-commerce platforms, including coordination, troubleshooting, and backend maintenance. - Prepare and configure IT equipment for new store openings and new employees. - Manage and maintain accurate IT asset inventories, ensuring data is up to date for reporting to HQ. - Support operational management of SAP, EDI, network infrastructure, and security systems. IT Asset Management - Log, track, and update all IT hardware and software assets in the master inventory. - Ensure proper assignment, retrieval, and documentation of company equipment during onboarding and offboarding. Collaboration & Project Support - Assist the Assistant IT Manager with day-to-day requests and departmental initiatives. - Support planning and implementation of complex systems or IT projects led by the Business Strategy & IT team. - Liaise with HQ teams to support major IT initiatives and prepare reports required by global offices. Training & Reporting - Train new hires on internal systems, tools, and IT processes. - Provide daily and weekly updates on IT activities, issues, and ongoing projects. - Ensure timely provisioning of IT equipment and access for new hires and retrieval for terminated employees. Key Experience and Skills - Degree or Diploma in Information Technology, Computer Science, Engineering, Business Management, or a related technical field. - Minimum 2 years of IT experience, supporting both operational tasks and project-based initiatives. - Strong project management capabilities, coordinating deliverables and timelines across multiple stakeholders. - Hands-on experience with hardware, software, and network administration. - Working knowledge of SAP and Shopify (front-end and/or back-end). - Advanced proficiency in AI tools is a strong advantage. - Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment. - Strong analytical and problem-solving skills with a solution-focused mindset. - Excellent written and verbal communication skills. - Strong interpersonal skills with the ability to collaborate effectively across teams and support users at all levels. - High attention to detail and strong organizational skills. - Demonstrates initiative, ownership, and a proactive, hands-on approach when needed. - Reliable, self-motivated, and trusted to handle sensitive information appropriately. - Results-oriented, resourceful, and resilient. - Willing to work beyond standard hours when required. - A collaborative team player who listens well and contributes positively to team culture. - Bilingual in Korean and English is an asset but not required. We are committed to integration and equal opportunity. Accommodation is available to all applicants upon request throughout our recruitment process. Should you require accommodation during the interview process, please advise the recruiter when contacted.