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Group Account Director

1 month ago

Toronto, Canada JAM CRM Full time

About Us

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for a Group Account Director to join our team of over 155 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities

- Accountable for performance and success of the account
- Building and managing client relationships at the senior level
- Strategic client leadership (sees the bigger picture and provides strategy, innovative solutions through technology, data, creative)
- Planning, developing and managing clients’ CRM strategies
- Overseeing the smooth and successful production of campaigns
- Leading account team and fostering positive internal cross-agency relationships
- Taking a proactive approach to anticipating internal and external concerns
- Proactively identifying new business opportunities leading to organic growth
- Utilizing your leadership skills to push clients, the team and the agency in the most productive direction

Desired skills & experience

- Has 2+ years as a Group Account Director in a CRM agency setting
- Has 8+ years relevant industry experience
- Solid understanding of CRM and MarTech tools and platforms
- The ability to plan and strategize at a senior level
- Effective team management capabilities
- Retail, Financial or Automotive experience is an asset
- A keen attention to detail and budgetary restraints
- Excellent written and oral communication skills

Soft Skills

- Proactive approach to account management
- Confidence without ego
- A glass-half-full type – a positive attitude takes you places
- Focused on every last detail because you get the big picture
- Eager to question things – there is opportunity in questions
- Accountable, even when that means highlighting a mistake
- Eager to make those around you better
- Always up for a challenge
- Passionate about advertising
- Thrives on multitasking