Sr. Manager, Customer Preference Management Regulatory Program

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Title: Sr. Manager, Customer Preference Management Regulatory Program - 12 Month Contract

Requisition ID: 203059

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager is responsible for leading the overall success of the Customer Preference Management Regulatory Program (Operating Practices), providing subject matter expertise and regulatory governance over customer preference management and compliance with Canadian marketing regulations, internal policies, and procedures.

Is This Role Right for You? In this role, you will:

1. Provide independent oversight and effective challenge to business lines.
2. Leverage your thorough knowledge of Canada's Anti-Spam Legislation (CASL), the Unsolicited Telecommunications Rules and other applicable Canadian marketing regulations to assess requests and provide guidance to Business Lines and Marketing in Canadian Banking, Tangerine, and other Scotiabank entities.
3. Ensure that Scotiabank's Customer Preference Management policies and procedures, as well as applicable marketing regulations are applied when business units promote products, services, or individuals.
4. Partner with Legal, Privacy and Compliance as needed.
5. Champion a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
6. Direct day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits.

Promote an enterprise-wide culture of awareness and compliance with Canadian marketing regulations.

1. Lead CASL/Customer Preference Management in partnership with Global Learning & Development.
2. Responsible for the administration and maintenance of training and resource material, including the Customer Preference Management SharePoint.
3. Monitor key performance indicators and deliver targeted educational sessions, as required.

Stay at the forefront of changes, risks, and trends in the Canadian marketing landscape.

1. Oversee the successful execution of customer preference management strategy, in collaboration with key internal stakeholders.
2. Stay up to date with legislative changes as they relate to CASL and the Unsolicited Telecommunications Rules.
3. Proactively monitor the marketing landscape to identify opportunities and challenges.
4. Lead and support enhancements to Scotiabank's customer preference management strategic activities.
5. As the business owner of the Customer Preference Management platform, support the successful execution of related projects.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. 5+ years of marketing experience preferred including a degree in marketing or related field.
2. Comfortable working independently and with a low level of direction/oversight.
3. Solid understanding of Canada's Anti-Spam Legislation required. Experience managing regulatory compliance in a financial institution is an asset.
4. Direct or database marketing experience is strongly recommended.
5. Excellent written and verbal communication, interpersonal and presentation skills.

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Manitoba : Winnipeg || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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