Senior Claims Examiner

Opportunity:

Are you passionate about customer service and enjoy analytical and investigative tasks? If so, Millennium Insurance is seeking a Senior Claims Examiner – Bodily Injury to join their dynamic team

Reporting to the Claims Supervisor, Accident Benefit /Bodily Injury, you will be responsible for investigating and evaluating bodily injury claims to ensure fair and accurate settlements.

What you will be doing:

- Conduct thorough investigations of bodily injury claims, including reviewing accident reports, medical records, and interviewing involved parties.
- Evaluate liability and damages to determine claim value, propose claim reserves and negotiate settlements within established authority limits.
- Review policy coverage and interpret relevant laws and regulations.
- Collaborate with medical professionals, legal counsel, and other experts to gather necessary information and support claim decisions.
- Maintain accurate and detailed claim files, documentation, and reports in accordance with company guidelines and industry standards.
- Provide exceptional customer service by promptly responding to inquiries, providing status updates, and addressing concerns from claimants, policyholders, and other stakeholders.
- Stay up to date with industry trends, legal developments, and best practices in bodily injury claims management.

What you bring to the team:

- Minimum of five (5) years of auto bodily injury claims handling experience.
- Post-secondary education and/or CIP designation are considered an asset.
- Strong knowledge of medical terminology and the relationship to quantum is required.
- Ability to interpret case law and applicable legislation related to bodily injury.
- Excellent communication and negotiation skills to effectively interact with claimants, policyholders and legal representatives.
- Experience in mediations/settlement conferences is preferred but not required.
- Proficient computer skills, including experience with claims management software and MS Office Suite.
- Strong analytical and problem-solving skills, with the ability to evaluate complex information and make informed decisions.
- High level of attention to detail, organization skills and ability to prioritize tasks.
- High degree of emotional intelligence and empathy.

How you will succeed:

In the first year, success will be measured by the ability to independently assess and evaluate bodily injury exposures and recommending appropriate claim reserves.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

- Earned Time-Off and Vacation Program
- Group Retirement Savings Plan with employer match
- Flexible work options available
- Fitness center subsidy
- Education Assistance
- Health, Dental and Insured Benefit offerings
- Health and Lifestyle spending account
- Employee discount programs

About Millennium Insurance:

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.

Interested in applying?

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.