Service Appointment Coordinator Role

1 day ago

Edmonton, Division No. 11, Canada Socket.dev Full-time €52,000 - €68,000 Contract
Join Jim Pattison Auto Group's Audi Edmonton North as a Service Appointment Coordinator and play a vital role in enhancing customer service. This position focuses on effective appointment management and customer communications. In this full-time role, you will support the Service Department by efficiently scheduling service appointments and ensuring a smooth experience for customers. You will interact regularly with Service Advisors and customers, ensuring their needs are met and that appointments are confirmed accurately.

Key Responsibilities
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¢ Efficiently schedule service appointments via various platforms â€
¢ Engage with customers professionally upon their arrival â€
¢ Work with Service Advisors to optimize appointment coordination â€
¢ Notify customers about appointment reminders and updates â€
¢ Maintain accurate records in dealership management systems

Requirements:
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¢ Experience in customer service or administrative tasks preferred â€
¢ Proficient in using dealership management systems â€
¢ Strong communication skills, both verbal and written â€
¢ Detail-oriented with excellent record keeping abilities â€
¢ Must hold a valid BC Driver's License Elevate customer interactions and satisfaction through your role as a Service Appointment Coordinator at Audi Edmonton North.