Business Analyst Management

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
We are seeking a highly motivated and meticulous Business Analyst to join our team. The ideal candidate will have a strong analytical background and the ability to translate business needs into actionable insights. As a Business Analyst, you will work closely with collaborators to identify business requirements, analyze data, and provide recommendations to improve processes and drive business growth. The successful candidate requires strong modeling skillsto effectively forecast, plan, and optimize workforce resources.

Position Responsibilities

- Use time series and regression analysis to predict mortgage origination volumes and identify key drivers such as seasonality, marketing campaigns, and industry trends.

- Develop headcount models based on demand forecasts, productivity ratios, and service-level targets, incorporating shrinkage factors like breaks, training, and absenteeism.

- Simulate business conditions (e.g., volume spikes, policy changes) and design optimal shift patterns aligned with demand curves and intraday workload distribution.

- Analyze resource trends and workload patterns; create dashboards and reports to support strategic decision-making.

- Gather and document business requirements, assist in strategy development, and support project management for timely delivery.

- Monitor and evaluate business processes, recommending enhancements to improve efficiency and service levels

- Shrinkage modeling accounting for non-productive time (eg breaks, training, absenteeism)

Required Qualifications

- University degree in business administration, Science in Statistics, Finance, Economics, Industrial Engineering or a related field.

- Knowledge of AI-driven tools and techniques, including their application in process optimization, data analysis, and decision support

- Strong analytical and problem-solving skills.

- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).

- Skilled in communication, storytelling, and delivering engaging presentations to senior leadership

- Ability to work independently and as part of a team.

- Thorough with exceptional organizational skills.

Preferred Qualifications

- CBAP (Certified Business Analysis Professional); PMI-PBA (Professional in Business Analysis); Agile or Scrum certifications; Power BI certification

- Experience in banking specific to Mortgage Industry is an asset

- Advanced Knowledge of Power BI, Excel, Salesforce, Workforce management platform

- Experienced in straight-through processing (STP) and automation of operational workflows

When you join our team

- We’ll empower you to learn and grow the career you want

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

- As part of our global team, we’ll support you in shaping the future you want to see

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement
ハイブリッド勤務

Salary range is expected to be between
$68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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