Customer Service Representative

2 weeks ago

Halifax, Canada Uniform Works Limited - Powered by GALLS Full time

On-Site: Dartmouth, NS

A local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual (English/French) Customer Service Representative.

Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and strong critical thinking skills are essential.

- Providing general sales and administrative support and performing a wide variety of tasks.
- Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
- Assess customer needs and provide requested information to customer in an effective verbal and written format
- Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
- Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
- Provide positive and quality customer service through one-call resolution.
- Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
- Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution.
- Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
- Efficiently maintain ID verification process for restricted items
- Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving.

Qualifications

- Grade 12 or equivalent.
- A graduate of an approved Office Administration/Professional Secretarial diploma preferred.
- Excellent computer skills and experience in Microsoft Office Suite (especially proficient with Excel), and other general computer applications.
- Seeking a candidate with a minimum 3 year of experience in Office Administration or Customer Service
- Excellent communication skills, attention to detail
- Initiative, adaptability, and flexibility.
- Fluently bilingual in French and English
- Candidates may be asked to complete a criminal background and credit check before starting in the position

Only candidates selected for interviews will be contacted. Salary will be dependent on qualifications and experience.

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